Customer Service Manager
Resume:
Demarcus Hubert
Humble, Texas 77338
***************@*****.***
ENGINEERING PROFESSIONAL
Over 7 years of responsible corporate experience as an Administrative Professional with a proven record of accomplishment in the areas of accounting, customer relations, scheduling, staff supervision, general office and warehouse operations. Strong organizational abilities combined with excellent interpersonal, communication, and leadership skills that allow me to work effectively with other people at all levels.
AREAS OF STRENGTH AND EXPERTISE
Coordinating Meetings
Logistics/ Procurement
Proactive Problem Solver
Training and Development
Travel Arrangements
Maintaining Confidentiality
Production Schedules
Data Management
Production and Inventory Control
Account Payable/Receivable
SharePoint
Microsoft Office Suites
Industrial Systems Simulation
Cost Containment
Advanced Statistical Quality Control
PROFESSIONAL EXPERIENCE
Distribution Manager
African-American News&Issues – Houston, Texas 10/2014 – 12/2015
• Contracted drivers for home delivery, single copy and special publication routes.
• Made certain that routes are delivered in a timely manner and with minimal service errors.
• Provided drivers accurate route manifests for each publication day.
• Identified where/when distribution is too thin or too heavy and adjust draws.
• Monitored competitive product distribution.
• Understood the markets and audience activity so that local readers/advertisers and tourists are catered to effectively.
• Developed and maintained circulation
• Checked any racks that could be damaged and repair as needed
• Audited delivery areas for all publications are checked on a regular basis.
• Ensured that returns by outlet are tracked and draw adjustments made.
• Maintained inventory for circulation supplies (Bands & Poly Bags).
• Ensured that publications are restocked at key “never-go-empty” locations.
• Delivered special publications to targeted locations as directed by publisher/general manager.
• Participated in developing circulation marketing and budget plans and execute as directed by publisher/general manager.
• Participated in and have a strong and positive presence at community events.
• Provided publisher with weekly circulation reports and a end of month recap.
• Internal and external customer service: Provided exceptional service every day and every time for every customer.
• Team success: Worked with editorial and advertising departments to bring out the best in our products and services.
• Worked with Circulation SOT members to ensure that good ideas and best practices are being shared.
PSS Pick & Pack Worker
PSS World Medical, Inc - Houston, Texas 07/2009 – 11/2012
• Pulled outbound medical supply orders, checked and verified inventory quantities in system
• Watched unit of measure, expiration dates, lot numbers, product rotation (FIFO) and damaged products with the ability to comprehended basic warehouse layout of bins and items, including overstocked and secondary bin locations.
• Interacted with Inventory Control Specialist daily to ensure accurate inventory as while maintaining high productivity, quality and accuracy.
• Maintained cleanliness of aisles, bins, packing stations and other areas on the shipping dock.
• Observed Safety regulations, understanding of OSHA while maintaining the security of the shipping dock
• Identified variables or exceptions to normal processing.
• Packed and checked outbound orders while understanding proper packaging materials and procedures, including weights, temperature requirements, corrugated boxes, labels, and proper routing.
Assembly Supervisor 04/2005-10/2006
Foxconn - Houston, Texas
• Conferred with management or subordinates to resolve worker problems, complaints, or grievances and to coordinate operations and activities within or between departments.
• Enforced safety and sanitation regulations.
• Inspected computer components and electronics, products, or equipment to detect defects or malfunctions.
• Recommended and implemented measures to motivate employees and to improve production methods, equipment performance, product quality, or efficiency.
• Conducted employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
• Directed and coordinated the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.
• Read and analyzed charts, work orders, production schedules, and other records and reports to determine production requirements and to evaluate current production estimates and outputs.
• Planned and established work schedules, assignments, and production sequences to meet production goals.
• Requisitioned materials, supplies, equipment parts, or repair services.
• Observed work and monitored gauges, dials, and other indicators to ensure that operators conform to production or processing
Industrial Warehouse Engineer 3/2003-3/2005
Special Dispatch - Houston, Texas
• Created station layouts leading to a process flow improvement
• Updated master layouts and implemented workplace organization helping to reduce overhead costs
• Created standard task sheets and work orders
• Oversaw Shipping and Receiving/Forklift Operations
• Supervised the loading and unloading of goods, make sure items were handled with care and placed accurately in the warehouse
• Prepared, wrapped, weighed and loaded items for shipping according to packing slips
TECHNICAL AND ADDITIONAL SKILLS
Proactive sales
Marketing and Customer Service Skills
Data Entry
MS Office Suite
Publishing
Photoshop Minitab
AutoCAD
FactoryCAD
FactoryFLOW
LayOPT
Blocplan
Spiral
SAP
Arena
Maynard MOST
SolidWorks
Forklift Driver
Concrete OSHA
Chemical Spills
Asbestos
Hole Watching
Scaffold, among others
OTHER QUALIFICATIONS
• Responsible and detail oriented.
• Self-learner and self-motivated.
• Works well under stress.
• Skilled in problem solving, analysis and innovation
EDUCATION
Associate of Science/Engineering and Technology May 2015
Houston Community College - Houston, Texas
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