Customer Service Systems

ANTHONY ELION

Superb customer relations skills with strong technicial background

Chicago, IL 60617

*************@*****.*** - 773-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Randstad/maximus - Chicago, IL - October 2015 to Present Responsibilities

Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services

Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken

Follow standard operating procedures to ensure consistency and accuracy Address customers inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately

Perform other duties as assigned by management

Skills Used

superb communication and systems navigations skills. Senior Recreation Leader

Chicago Park District - Chicago, IL - June 2010 to November 2014 Responsibilities

Chicago’s Fish’N Kids Program

We take people fishing. We provide 5 foot, medium-weight, spincast rods and spincast reels, bait and Fishing Instructors. We take up to 300 people fishing per day, fishing them in groups of 15 to 20 at a time. Participants fish for about 30 minutes. They range in age from 6 to 95, usually in these age groups (6 – 12), teens (13 – 19), adults, seniors. We also take people fishing with a wide range of challenges: sight, hearing, developmental, ambulatory, cancer, Alzheimer-dementia. We may serve all of these groups in the same day. Our goal is to help each participant catch at least ONE fish in that 30 minute period (regardless of the participants skill level). We serve, on average, 12,000 participants per year. We have 25 fishing locations available to us in the City limits; (Park District lagoons, the Lakefront, Lakefront harbors, the Chicago River, and two local lakes). We have a staff of 12 Fishing Instructors. Each Fishing Instructor will work at least two (and up to four) locations per day. Chicago’s Fish’N Kids Instructors always work in teams of two (never alone). Each Fishing Instructor carries about 100 pounds of equipment with them each day: rods, reels, tackle box, bait container, easy-up 10’x10’ tents, banners, life preserver, cooler, chair and must carry this to each location. The Instructors keep all equipment with them (seven days, day and night) for the duration of the program Security Systems Manager control room operator

BlueCross BlueShield of chicago - Chicago, IL - March 2007 to April 2009 Responsibilities

Provide access control and monitoring of restricted areas. Inspect location for hazardous or suspicious behavior ensuring overall protection and safety for employees and visitors. Monitoring CCTV and recaps from DVR recorders for access control enterprise, with several macro systems with mainframe interface networks throughout various sites of the US and Mexico with a high diplomacy of accuracy. Monitoring weather data systems for natural disasters notifying updates and dispatching the proper personnel to assist issues. Dispatching several officers onsite for macro communications failures, glass breaks and burger alarms for security breaches. Superb communication skills used to assist officers, employees and visitors i.e. accepting packages and dispatching the proper individuals. Handle a high volume of incoming calls onsite and offsite during reception duties. Maintaining daily logs enterprise systems to notify other offsite locations dealing with security issues such as, medical emergencies, ammonia leaks, terror alerts, fire alarms. Various systems used / CASI rusco offsite, Siemens-monitor environmental systems onsite BCBS i.e. ammonia and Exelon monitoring. ISO logs for remote site duty status logs. Invensys- signal alarms RTU and cell tower test, Viconet multi switch for network interface with CCTV macro. CASI rusco onsite alarm monitoring systems Illinois HQ3. PA systems- public access systems (non-emergency). Accomplishments

recieved 2 promitions in 2 years

Skills Used

expert operations in all access of mainfraim systems Help Desk Technician

Mci worldcom - Downers Grove, IL - August 2002 to June 2006 Responsibilities

call center help line tech, recieving inbound calls from customers with technicial issues concerning cellular units. upgrading systems and converting analog systems to digital systems with direct access to mtso systems. upgrading customers cell units upon request, activations and basic instruction how to use verious featurs on cell phone units

Accomplishments

top call taker in call center assisting 60-80 customers with technical issues per hour. Skills Used

superb customer relations skills, using multiple computer systems, such as msdos, procell, microsoft word and speradsheets. high volume calls an adverage of 200 plus calls a day. international calls from verious dealers for internation prodects and services.

EDUCATION

HS diploma in General

Bowen HS - Chicago, IL

1989 to 1993

SKILLS

Unix (5 years), Microsoft Office (10+ years), Microsoft Word (10+ years), Ms Powerpoint, procell (5 years), ms dos (10+ years)

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