Customer Service Sales

PROFILE

A dedicated professional with * years in retail and hospitality management. Specializing in

building high-energy teams that produce optimum customer service. Constantly maintaining an ownership attitude that ensure the companies policies and goals are met and excelled with ease.

EXPERIENCE

RESTAURANT MANAGER, MAX & ERMA’S 2015-2016

Lead the restaurant team in successful day-today operations - by example and being a role model of the standards and behaviors consistent with the companies values and culture. Greeted guests, guaranteed a provision of service in terms of order accuracy and time management, established smooth coordination between the back-end and front-end activities. Scheduled and staffed based on weekly projections. Managed customer service issues. Coordinated proper inventory, stocks and supplies Interviewed, hired and trained personnel to work in various restaurant positions. Maintained a high customer survey percentage.

DEPARTMENT MANAGER, NINO SALVAGGIO 2014-2015

Supported my teams daily with a positive attitude and relentless drive. Duties included but not limited to; Running the front end of the store, ensuring all product is bought and paid for. Assisting all customer service issues and ensuring a positive customer experience. Responsible for proper scheduling dependent on projected sales for the week to come while proactively cutting staff in the event the demand vs supply changes. Responsible for end of day balancing of employees tills and store safe. Floral responsibilities included processing and packaging of all floral merchandise while maintaining a visually aesthetic and appealing show floor. Party Planning/ Catering duties included, intricate one on one planning of life entertainment events. Wedding, graduations and more. Correct data entry and follow up of catering needs and timely delivery of finished products. Responsible for all legal and legitimate alcohol sales.

45368 Plum Grove Macomb, MI 586-***-**** ***************@**.*** Brandi Lyn Briggs

EVENT SALES AND BANQUET MANAGER, ROOSTERTAIL 2013-2014 Successfully made dreams come true.

Event Sales: Meet with potential clients, listen and align with client. Professionally present all sales options that fit within clients budget while tactfully introduce possible upgrades. Close the sale with the promise and assurance of a quality and positive experience. Successfully excelled in achieving above and beyond the expected quarterly sales quotas. Event Preparation: Ensure that all equipment, rentals, and assets are properly set up and maintained during the event.

Manage multiple projects from concept through completion while meeting timelines and maintaining budgets.

Event Planning & Execution: Deliver outstanding and comprehensive service to all clients throughout the event planning process.

Attend events and continue to deliver high quality service to clients and attendees throughout the event process to make sure all needs are being met. Follow-through with post event conversations and document feedback.

RED ZONE AND FAMILY ROOM SPECIALIST, APPLE 2012-2014 An integral part of an Ovation winning Red Zone. Excelled at presenting relevant solutions to the customer. Fostered a family-like relationship with the customers that was evident in my NPS results. Proficient with repairing the relationship between the customer and their device. Educated customers about iOS devices and software by simplifying tech jargon and using appropriate analogies.

EDUCATION

BAKER COLLEGE EMERGENCY MEDICAL SERVICES 2006

SERVESAFE - CERTIFIED

REFERENCES

Available upon request.

Contact this candidate