Project Manager Customer Service

Dr. Markus Oestreich…LEADING ORGANIZATIONS IN QUALITY AND INCREASING ENTERPRISE VALUE

**** **** ****** **. • DeWitt, Michigan 48820 • +1-734-***-**** • **.*********@*****.*** Senior Management Executive, General Manager, Quality Professional and Project Manager with a proven and progressive track record of success in driving the execution of operational and strategic initiatives and building teams that deliver measurable results and customer satisfaction. Areas of effectiveness

Fiscal Accountability and P&L Management

Global and Multicultural Expertise

Bilingual in German and English

Strong Strategic Long Term Thinking

ISO Implementation and Maintenance

Plant Start-Up and Relocation Experience

Project Management and Execution

Strong Leadership and Team Building Skills

Customer Focused and Voice of the Customer

Continuous improvement

Root Cause Analysis & Problem Solving Skills

Management Representative for the QMS

Lean and Six Sigma Business Disciple

Strong Communication and Presentation Skills

Professional experience

ERWIN HYMER GROUP USA LP Charlotte, MI May 2015 – present A subsidiary of Europe’s largest RV manufacture that designs, engineers and manufactures recreational vehicles. 11 different brands total over 1.6 Billion in annual revenue and current operations include more than 4,700 associates. General Manager (interim) / Senior Project Manager (May 2015 - present) Responsible and leading the market integration of the organization into the US market. Setting up the organization and structure and managing the manufacturing operation and launch of products to support the overall business strategy for the US.

Establishing the necessary business relationships to build a successful environment for the company.

Setting up the manufacturing operation including production, engineering, quality and supply chain, driving Corporate and Regional initiatives.

Performing all administrative tasks to build from ground up a business with the European strength factors and align with the US needs for the market.

Integrating customers’ expectations and understanding the product development and product realization process by connecting German engineering with American build.

Providing technical background in project management skills and appropriate tools for creating a critical path with major milestones that generate desired project results. SPARTAN MOTORS INC. Charlotte, MI February 2010 – April 2015 Publically-held company that designs, engineers and manufactures specialty chassis, specialty vehicles, truck bodies and aftermarket parts for the recreational vehicle (RV), emergency response (ER), government services, defense, and delivery and service markets. Five business units totaled over $500 million in annual revenue and current operations include five manufacturing locations and more than 1,700 associates. Senior Project Manager – Special European assignment (September 2014 – April 2015) Leading special project with major European partner critical to the success of Spartan business that supports corporate objectives. Implementing project management tools, detailed actions and processes to support business initiatives and successfully manage the project while effectively communicating key deliverables.

Ensuring common understanding, align the stakeholders and team members and work with the cross functional team.

Leading and managing the prototype build and launch and responsible for identification, assessment, monitoring, reporting and closure of project tasks and risks. Dr. Markus Oestreich Page 2 of 3 +1-734-***-**** **.*********@*****.*** Corporate Director of Quality (February 2010 – March 2014) Owned full responsibility for the quality function and established a quality system and implemented strategically ISO 9001 and best practices across the organization. Member of the executive leadership team, reported to the Chief Operating Officer, directed quality and customer service staff across the organization and managed a 75+ member cross-location team.

Successful development, launch and implementation of an enterprise-wide quality system achieving ISO 9001:2008 registrations in multiple areas of the organization.

Led the problem solving initiatives throughout the organization to eliminate reoccurring quality issues.

Developed the Spartan Business System: Consisting of 33 key processes utilized as cornerstones to drive excellence and increased profitability. Led measured deployment across the organization.

Drove increased use and visibility of COPQ measurement system across the corporation to focus efforts of corrective action teams leading to a 16% reduction in COPQ.

Collaborated with Japanese OEM to build and launch a quality system and product in North America for ultimate customer satisfaction by their standards, exceeding goal of 0.2 defects per chassis.

Created and trained process for ideation and implementation of multiple gross margin improvement projects that added $11.4 million dollars in 2013. ZF FRIEDRICHSHAFEN – North America Operations Northville, MI July 2006 – February 2010 ZF is a global leader in driveline and chassis technology with over 138,300 employees in 230 production locations across 40 countries. ZF is one of the ten largest automotive suppliers worldwide and the North American Operation has more than 12,000 employees. Director of Quality – NAO & Director of Quality – ZF Lemforder Corporation Managed the quality function across 23 locations in the North American Region with an annual revenue of over

$4 billion. Reported as member of the leadership team to the COO of ZF Lemforder and the President ZF North America and directed all quality staff across the organization by managing a 140+ member cross-location team.

Drove standardization, coordination and implementation of processes and methods in North America.

Strived for continuous improvement of the quality systems and compliance with all internal and external certification standards.

Led compliance of the ZF NAO Technical Center QMS and enhanced the system to further comply with the ISO/TS 16949:2008 standard and accomplished repeatedly zero findings with the external registrar.

Introduction and establishment of many corporate quality projects in North America (Process map N5, ENGIS, TQM) on time and on target.

Support, coordination and execution of continuous improvement measures like Six Sigma and Lean as organizational lead for North American activities.

Warranty responsible for the North America region and interacted directly with NHTSA as required.

North American representative in ZF global Quality Management Council (QMC) and Environmental officer for North America with ISO 14001 certifications in several locations.

Graduate of ZF Management Development Program (MDP II).

Responsible for very strong connection regarding all quality topics with the German headquarters. ZF LEMFORDER CORPORATION Northville, MI January 2001 – June 2006 Lemforder is a brand of ZF and specializes in steering systems, suspension components and rubber-to-metal components with highest demand placed upon design, production and assembly. ZF Lemforder has over 6,500 employees in 30+ production locations across 14 countries. Manager of Testing and Product Development – NAO (May 2001 – June 2006) Promoted and empowered to build-up and establish the Testing Laboratory for chassis and suspension components in the ZF NAO Technical Center with the primary focus to better serve the North American customers. Member of the leadership team and reported to the Chief Engineer of ZF Lemforder. Dr. Markus Oestreich Page 3 of 3 +1-734-***-**** **.*********@*****.***

Managed $8.4 million budget for personal, equipment and facility.

Supported customers and all plants in testing related matters (incl. DFMEA, PPAP, APQP, customer specific requirements) and achieved an excellent level of customer satisfaction with the team.

Responsible for development, integration and alignment of technical testing protocols and systems with the headquarters in Germany.

Led certification of the test lab from ground up to ISO/TS 16949:2001.

Hired, developed and trained personnel and documented practical and theoretical know-how. Testing Engineer (January 2001 – April 2001) Dielingen, Germany Hired with the intend to establish and build up the North American Testing Facility after a four month training and networking period in the German headquarter.

ROBERT BOSCH GMBH Leinfelden-Echterdingen, Germany March 1998 – December 2000 The Bosch Group is a leading global supplier of technology and services with over 270,000 associates across 150 countries. Its operations are divided into four business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. CAE Engineer Product (pre)development

Selected to design and develop practical and theoretical know-how in the business unit Power Tools, with focus on the product group drill- and impact hammers.

Development of a simulation program for the dynamic of impact hammers and comprehensive adjustments of the model with testing and engineering.

CAE analysis of stress waves caused by impacts in the system hammer-concrete-wall and the material modelling of concrete with CAE methods.

Improvement of the start-up behavior of hammers at cold temperatures by comparing theory and practice.

Execution of inspections, calculations and the advancements of patents. UNIVERSITY OF HANNOVER Hannover, Germany October 1992 – February 1998 The University of Hannover is a public institution founded 1831 and one of the oldest science and technology universities in Germany. Research Assistant and PhD Student

Applied the mathematical, technical and computer science education as research assistant at the Institute for Mechanics, University of Hannover. Researching oscillating systems with non-smooth nonlinearities and graduating with the doctor thesis: “Investigation of oscillators with non-smooth characteristics”. Performing lectures, exercises and exams in technical mechanics topics for students of all levels. Education and specialized training

PhD Engineering University of Hannover Hannover, Germany 1998

(Dr.-Ing.) Graduated with Summa cum Laude

Masters Technomathematics Technical University of Clausthal Clausthal-Zellerfeld, Germany 1992

(Dipl.-Math.) Graduated with exceptional short study duration – top 10% Graduate of ZF Management development program (MDP II), Finance for the nonfinancial manager, Six Sigma, Lean manufacturing, 5S, Problem solving, Continuous improvement, ISO 16949, ISO 9001 and others. Computer proficiencies

Microsoft Office, MS Project, SharePoint, HTML, Expression Web, Qlikview, MiniTab, MatLab, Simulink, ACSL, UNIX; C++; PASCAL, Fortran, Prolog, SQL, Assembler, ADAMS, IDEAS, ABAQUS, ProE and others. Other notables

Co-Author statistic’s text book “No Panic with Statistics (in German)”, 5th Edition, ISBN: 978-3-658-04604-0

Contact this candidate