Customer Service Data Entry

Sandra Cantu

Cell:832-***-****

********@*****.***

SUMMARY

Adept at managing multiple projects simultaneously while maintaining composure and a sense of humor. Detail-

oriented, accurate, and dependable, with an uncompromising work ethic. An active listener with strong interpersonal

skills. Strive to understand client needs and provide exceptional results.

HIGHLIGHTS

Mathematical reasoning aptitude Initiative to work independently Excellent time management skills Strong analytical, problem solving and negotiation skills.

Strong customer relations QuickBooks/Lacerte/Excel data entry skills

ACCOMPLISHMENTS

Possess an outstanding background in customer service. Address all inquiries with customer satisfaction in mind. Provide cash handling, balancing drawers, and inventory management. Process customer transactions, balance cash drawer with accuracy, also knowledgeable in all aspects of opening and closing procedures. Assist staff to help in resolving issues, while delivering quality customer service.

EXPERIENCE

Nissi Pool Inc.

Houston, TX

Book keeper/Administrative 07/2009 to 08/2010

Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Assisted customers with package selection, inquiries and order customization requests.

Produced and managed financial spreadsheets.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Described product to customers and accurately explained details and care of merchandise.

Living Hope Healthcare

Houston, TX

Homehealth Aid/Data Entry 07/2010 to 06/2014

Maintained up-to-date knowledge of product and service changes.

Provided accurate, specific and timely performance feedback for patients.

Trained staff on operating procedures and company services.

Insert client’s information into the Kinnser software.

Earned management trust by serving as key holder, responsibly opening and closing office.

Strictly followed all cash, security, inventory and labor policies and procedures. Favor Community Healthcare 01/2015 to 11/2015

CNA Houston,TX

Insert patients information into database software

Assist employees in medical training procedures

Answer patients concerns and provide solutions

Dixon Financial Services CPA/CFP

Accounting Assistant/Receptionist 02/11/2016 to Current

Responsible for opening and closing office

Logging clients in Lacerte and QuickBooks

Creating invoices, labels, and bank deposits

Communicate with clients on invoice and payment issues

Answer and directing incoming telephone calls

Receive payments and apply it to clients invoice in QuickBooks

EDUCATION

High School Diploma: 2007 Certification: Certified Nurse Assistant

North Shore High School

College: San Jacinto Degree: Associates of Applied Science

Major: Accounting

Contact this candidate