Data center Operator

Objectives: To continuously expand my horizon and acquire new experience by utilizing the

knowledge that God has given me

PROFFESSIONAL WORK EXPERIENCE

Data Center Operator EMC Corporation

October 2015 to Present Building #16 Business Gate Center Riyadh KSA

Currently assigned as a Shift leader for data center operations and is deployed at a client Namely STC

(Saudi Telecommunications, Government owned company)

Providing hands on support for Data Center Equipment Maintenance tasks such as managing and installing custom upgrades for Customers (Replacing Cables, Components and Accessories, New Device installation, Rack and Capacity Planning, Commissioning, De-commissioning)

Responsible for Maintaining the Data Center and Network Rooms which consists of about 1,500 racks that are located within 3 buildings inside STC compound

Responsible for Data Center Asset and Inventory

Ensure that the Data Center's Day to Day Operations are optimum and Efficient.

Coordinate with other IT and facilities internal groups; Systems, Data Network, Voice/Telephony Team, and Security groups to ensure that the Data Centers and Network Rooms are Compliant within the company's standards.

Data Center Operations Specialist Concentrix Philippines February 2014 to September 2015 UP Ayala Techno hub Commonwealth Quezon City

Currently assigned as a team leader for data center operations

Responsible for Equipment Maintenance tasks such as managing and installing custom upgrades for Customers

(Replacing Cables, Components and Accessories, New Device installation, Rack and Capacity Planning)

Responsible for Maintaining Data Center and Network Rooms Device Inventory Records

Interfaces with internal and external management by evaluating and providing feedback on technical alternatives and appropriate actions to facilitate tracking and planning and documenting systems in multiple data center

Interfaces with product owners and vendors to asses internal client needs for data center requirements

HAROLD C. VILLAR

Address: 1st floor Building # 102 At tahliah Street Al Aqiq District Riyadh City

Kingdom of Saudi Arabia 11533

Cell phone Number: +639*********,+966*********

E-mail Address: *********@*****.***

Skype ID: hardee2013

PROFFESSIONAL WORK EXPERIENCE

Systems Operations Senior Specialist IBM Solutions Delivery Incorporated June 2008 to January 2014 IBM Plaza Building Eastwood Libis Quezon City

Previously assigned to IBMSD-ITD Group as a team leader for data center operations

Previously assigned to IBMSD-ITD Group as Field Engineer for IBM power server series

Previously assigned as desk side support team leader to an internal client namely IBM Philippines located in IBM Plaza Bldg Eastwood Libis, Quezon City.

Provides 2nd line support on telephone or face-to-face support to all IBM-IBS employees.

Assist in the deployment of desktop or laptop computers to newly hired personnel of IBM Business services and IBM Phils Responsible for computer network and hardware

troubleshooting, repair and maintenance of the company’s desktop pc’s, laptops and printers.

IT Consultant RCG INFORMATION TECHNOLOGY PHILIPPINES September 2005 to April 2008 Philamlife Tower Bldg.Paseo De Roxas Makati City M.M

Acts Primarily as desk side support staff assigned to a client namely IBM Business Services Philippines located in Cyber One Bldg Eastwood Libis, Quezon City.

Provides 2nd line support on telephone or face-to-face support to all IBM-IBS employees.

Assist in the deployment of desktop or laptop computers to newly hired personnel of IBM Business services.

Responsible for computer network and hardware

troubleshooting, repair and maintenance of the company’s desktop pc’s, laptops and printers.

Install and reclone upgrade most hardware and software components for desktop pc’s, laptops and printers.

Evaluate and recommend process / equipment improvements in order to meet end-user computing requirements.

PROFFESSIONAL WORK EXPERIENCE

Technical Support Engineer MICROSERV INCORPORATED

May 2005 to September 2005 Peninsula Court Bldg. Paseo De Roxas Makati City M.M

Acts Primarily as project based helpdesk personnel to a client, namely Customer Contact Center located in Eastwood Libis, Quezon City

Evaluates and resolves user problems; identifies and obtains appropriate resources for the resolution of complex problems; corrects routine problems by making minor repairs to computer equipment and/or entering specialized commands or data into systems; contacts appropriate resources for additional assistance.

Instructs computer system users in the use of computer equipment and of computer applications; answers questions and assists in resolving problems regarding the methods and procedures for using computer applications.

Coordinates installation of new hardware/software; installs, tests, and monitors the operation of computer hardware and software; configures hardware and software to meet departments’ needs.

Customer Service Engineer INTEGRATED COMPUTER SYSTEMS INCORPORATED June 2004 to March 2005 Limketkai Bldg. Ortigas Ave. Greenhills San Juan M.M

Assigned As project based Station Engineer in Accenture Philippines Located in 6750 bldg. Ayala Ave Makati City

Performs diagnostic isolation, replacement & repair of Dell and Hp Desktops and Laptops, Printers and Computer related problems including pull out & of units to effect resolution.

Recommend or applies necessary changes to the system which includes among others, hardware & software upgrades, installation or upgrade of patch files, installation or removal of device drivers & re-configuration of hardware & software set- up.

Install licensed operating systems, standard office applications, anti-virus software & other software as needed and provided that these are within the limitations of the copyright agreement.

Escalate concerns & issues as necessary to supervisor & client.

Accomplish required office documents such as work orders, official receipt for C.O.D customers; invoices for customer billing & other pertinent documents & submit these promptly to the person(s) concerned.

PROFFESSIONAL WORK EXPERIENCE

I.T Assistant CONSOLIDATED BLDG. MAINT. INCORPORATED July 2001 to June 2004 Jovan Condominium Shaw Blvd. Mandaluyong City

Installs, configures & upgrades operating systems and Various software’s

Installs, assembles & configures computers, monitors and peripherals such as printers, Scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new Installations and office reconfiguration.

Troubleshoots problems with computer system, including Troubleshooting hardware & software, email, network & Peripheral equipment problems; makes repairs & corrections when required

Acts as technical resource in assisting users to resolve Problems with equipment and peripherals

Makes hardware & software acquisition recommendations including helping users assess needs and providing Justification for equipment and services.

TECHNICAL SKILLS & CERTIFICATIONS

HARDWARE KNOWLEDGE

Installs, configures assembles and repairs computers and related hardware

Troubleshooting, Isolation and solving Computer hardware problems

Adept knowledge in LAN installation and configuration

Basic knowledge in printer troubleshooting (Epson Dot Matrix Printers,Lexmark,HP & IBM 1145 Printer)

Handled both clone and branded computers (Compaq & HP, Dell,IBM desktops & laptops)

Power Server Series hardware troubleshooting, maintenance & Implementation, Racking, Mounting. SOFTWARE KNOWLEDGE

Adept knowledge in various operating systems, (WIN 95,98,NT,2000,XP,WIN7,WIN8)

Adept knowledge in MS office applications and other desktop application software

(i.e, Word, Excel, PowerPoint, Outlook, and Lotus notes v 6.0 & 7.0 mail client configuration, IBM personal communications v5.7 client configuration, Symantec Ghost client, IBM DB2 v7.2 Run time client configuration, AT&T VPN network client v5.09 dialer configuration,Sametime IM Client Configuration V7.5.1,Notes Buddy IM Client Configuration V4.16b,Citrix ICA client installation and configuration),Basic AIX administration installation, Logical partitioning,troubleshooting, Basic Cisco Console Commands, Knowledgeable in DCIM software namely Nlyte MICROSOFT CERTIFIED PROFESSIONAL ID #:7262454

MICROSOFT CERTIFIED DESKTOP TECHNICIAN

ITIL V3 FOUNDATION CERTIFIED

EDUCATIONAL BACKGROUND

COMPUTER TECHNICIAN AMA COMPUTER LEARNING CENTER

1997-1999

MARINE ENGINEERING TECHNOLOGICAL INST. OF THE PHILIPPINES 1996-1997

PERSONAL INFORMATION

Date of birth : 22 JUNE 1979

Place of birth : Makati City, Philippines

Nationality : Filipino

Age : 36 years old

Civil Status : Single

*References to be furnished upon request

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