Business Analyst

Hsu-Sheng Kao

https://www.linkedin.com/in/hsushengkao

**** *. ********** **., ***. 1012, Tempe, AZ 85281

480-***-****

***-*****.***@***.***

Summary

Graduate Business Analytics student with one-year of data management experience and a background in communication engineering, fluent in Mandarin, seeking a position where master’s level education, previous experience, and interest in data analytics can drive innovative decision making and provide costumer-based service.

Authorized to work in U.S. – Permanent Resident

Education

W. P. Carey School of Business at Arizona State University, Tempe, AZ August 2015 - May 2016

Master of Science in Business Analytics (MSBA), GPA 3.76

Yuan Ze University, Taoyuan, Taiwan August 2009 - June 2013

Bachelor of Communications Engineering, GPA 3.57

Professional Qualifications

• Data Mining

• Machine Learning

• Decision Analysis

• Predictive Analytics

• Optimization Modeling

• Visual Studio C

• Microsoft Azure

• IBM SPSS Modeler

• MS office (Access, Power Point, Word)

• MS Excel (VLOOKUP, Pivot Table, @Risk, etc.)

• Visualization Software (Tableau, IBM Cognos)

• Quality Management (Six Sigma)

• Query Programming (MySQL, SAS, R, Python)

Data-Driven Business Analytics Projects

Process Improvement Project August 2015 – December 2015

•Evaluated customer complaint response time of four airline companies--American Airlines, South West, Frontier and United--on Facebook. Analyzed three months of data using Excel, StatTools and Minitab to arrive at a rating matrix to gauge the ‘Social Care’ based on Conversocial Framework.

•Used a PowerPoint to present finding and recommendation to Professor in the Process Management course.

Predictive Analytics Project October 2015 – December 2015

•Collaborated with a team on a Kaggle Project to clean and analyze a large dataset using Microsoft Azure.

•Used clustering method to classify product items into the correct category.

•Built a predictive model that can identify the key attributes between nine main product categories.

Professional Experience

Data Manager Assistant (Substitute Military Services)

July 2013 – July 2014

Fire Department of New Taipei City Government, New Taipei City, Taiwan

•Led a team of four draftees to enter 60,000+ records and used Excel to perform matches associated with Building Permits with corresponding Fire Safety Inspection.

•Transferred Fire Service data from paper to Excel matrices and uploaded it to Fire Department Online System.

Community Involvement

Group Leader & Co-organizer (Volunteer) July 2014 – August 2014

Hooray For Youth held by Change Life Church

•Designed and performed various activities for 250+ participants.

•Assisted other camp volunteers in conducting tests, Enneagram of Personality, to help participants discover their own potential.

•Invited professors and celebrities to make inspiring speeches for the participants.

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