IT SUPPORT

Jason Giraldo

New York, NY ***** • Home: 646-***-****

E-mail: *****.*******.**@*****.***

SUMMARY OF QUALIFICATIONS

A highly motivated professional with excellent communication and customer service skills; a strong team player with the ability to work independently with minimum supervision. A fast learner who possesses active listening and critical thinking skills. Skilled at communicating technical information in language users can understand. Able to install, troubleshoot and support operating systems and applications. Can manage, troubleshoot and secure network connections and wireless networks. CompTIA A+, ICDL certified. Key technical skills include:

Software - Windows 8 & 7; Windows image deployment through Norton Ghost; MS Office 2013/2010; MS Server 2000/2008; TeamViewer;

Hardware - Data backups, recovery, and images; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management

PROFESSIONAL EXPERIENCE

IT Support May 2014 - May 2015

Manhattan Management Services, New York, NY

Set up and configured various equipment (PCs, scanners, printers) for employee use.

Performed and ensured proper installation of cables, operating systems, and appropriate software. (Office, eCW, teamviewer, citrix, mapped network drives and printers)

Installed and performed repairs to hardware, software, and peripheral equipment. (PCs, printers, scanners, eCW, Outlook, fax machines, VOIP phones, safes, servers)

Fully upgraded an office of about 60 Pcs from Windows XP to Windows 7.

Conferred with users to investigate and resolve problems or to provide technical assistance and support.

Developed training materials and procedures, and trained users in the proper use of hardware or software.

Managed, maintained, upgraded, and troubleshot servers; Cable managed and maintained IDF closet.

Managed and deployed Symantec Endpoint Protection, as well as virus removal.

Created order lists for IT equipment and backed up and restored medical data daily.

Managed IT aspect of physicians’ office renovation, ensuring equipment was fully functional in a timely manner.

Managed Sonicwall firewall to check connectivity bottlenecks and misuse of internet.

Wrote Powershell scripts in order to better manage Clients.

Setup and configured test Active Directory Environment.

IT personal in charge of site renovation.

Created order tickets for connectivity jacks to be installed and wiring to be done.

Video conference set up and troubleshooting

EDUCATION

NPower, New York, NY 2014 – 2014

A+ Training – A comprehensive IT course to prepare for A+ certification.

Strive Int’l, New York, NY 2013 – 2014

Medical Information Training – A comprehensive course on medical procedures and ICDL

Columbia University, New York, NY 2011 – 2012

Courses in: Unix, Siebel, Maximo, Professional Writing, Customer Service

Clarkson University, Potsdam, NY 2008 – 2010

58 credits towards Bachelor’s Degree, Computer Engineering

High School for Math, Science, and Engineering, New York, NY 2004-2008

38 College Credits

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