Customer Service Manager

Kesta Deralus

**** ********* ******** **. ********** Fl

Phone: 561-***-**** ************@*****.***

Receptionist/Personal Assistance

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems

● Dynamic customer service professional experienced in both call center and store settings.

● Excel in listening to customer needs, creating solutions that provide value to the customer.

● Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experience

24 7 Intouch, Clearwater, Fl (A liaison bringing two different parties together ) Customer Experience Representative/Case Manager, 6/2015 to Present

● Listen attentively to caller needs to ensure a positive customer experience.

● Access User account and Workflow as a resource to help resolve issue for both end

● Strive for a resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues.

● Excel within a service oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds. The Maui Spa & Wellness Center, Boca Raton, Fl (Front Desk Receptionist) Customer Service Representative, 12/2013 to 4/2015

● Collected and coordinated the flow of internal and external information.

● Managed office equipment and organize office space.

● Greet and welcome guests in person and on phone; answer and direct inquiries to designated department.

● Maintain log books, including sign in/out logs.

● Pick up and sort daily incoming correspondence and deliver sorted mail to addresses.

● Maintain executive managers’ calendars by planning and scheduling Classes, and parties

● Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders and restocking new products.

Education

Boynton Beach High School High School Diploma (2011) Embry Riddle Aeronautical University Daytona (2 years) Major: Air Traffic Control Minor: Homeland security Hillsborough College Tampa Fl (recent)

Major: Clinical Child Psychology Minor:Business

References

John Lewis (Team Leader 24 7 In touch) 727-***-**** Darren J. (Manager T.J Maxx) 561-***-****

Bernide H. (Supervisor The Maui Spa) 561-***-****

Contact this candidate