Customer Service Representative
Resume:
ERIC GRANT Mobile: 915-***-****
EL PASO, TX 79936 *********@*****.***
Warehouse Supervisor
Flexaust Incorporated
Prepare and process customer's LTL, FTL and small parcel orders for shipping.
Schedule customer orders based on customers routing guides and material availability .
Provide freight quotes for customer’s sales orders and for company purchase orders.
Work with various freight brokers to get the best price for inbound and outbound FTL orders.
Process small parcel orders using UPS shipping system and FED-EX web site for domestic and International shipments..
Customer Service Representative
TE Connectivity
2009 to 2011
Help customers identify the various products that TE Connectivity offers and recommend products that will fit their applications.
Prepare quotes for customers both verbally and in e-mails.
Track customer's shipments using various carrier web sites.
Provide scheduled ship dates for orders and ship from locations.
Prospect new customers and help identify potential new projects.
Production Supervisor
Taylor Publishing
1999 to 2009
Plan, control and monitor the daily production operations of four support departments over a three shift operation.
Realized a combined cost savings of over $600,000 and unit cost reduction of $2.21 a unit in the 2006 budget season.
Performed inventory counts and submitted production, budget, and technical reports to upper management and company headquarters.
Provide software and hardware support to the entire facility on a timely basis to limit down time.
Trained new associates on how to properly use and maintain computer data bases for production and shipping records.
Maintain computer data bases, networks and troubleshoot equipment, and network problems.
Oversaw the networking needs of the facility to include daily/weekly needs and yearly upgrades and repairs.
Certifications:
Continuing Education Certificate in Supervisory Development
University of Texas at El Paso; El Paso, TX
Continuing Education Certificate in Conversational Spanish
El Paso Community College; El Paso, TX
Certified fork lift operator on sit down fork lift
El Paso Forklift Safety Training Services, Inc.,
Continuing Education Certificate OSHA 30 Occupational Safety and Health Training
OSHA Outreach Training Program, El Paso, TX
Computer Skills:
Microsoft office suite
Microsoft AX
Smart BOL
SAP
Proprietary software applications
Various LTL freight web sites
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