Customer Service Administrative Assistant

JOANN JOHNSTON

** ******** *** *** ** Morganvi l le, NJ 07751

Phone: 732-***-**** Emai l : j johnston2005@gmai l .com ADMINISTRATIVE ASSISTANT

Dynamic, qualified, and highly ethical Administrative Assistant with extensive experience providing key support to colleagues and customers utilizing many roles and products.

Results oriented professional with expert ability to analyze data, resolve problems, and provide superb customer service; demonstrated ability to multitask, produce tangible results, and resolve difficult situations.

Excellent leadership, interpersonal, and written and verbal communication skills; ability to build rapport with customers and succeed in high pressure, challenging, and deadline driven environments.

Worked effectively and efficiently in demanding environments requiring a keen attention to detail and superior organization skills.

AREAS OF EXPERTISE

Excellent Business Acumen

Consistent Delivery of Results

Commitment to High Standards

Strategic Problem Solving

Vendor Support

Quality Assurance

Customer Support

Time Management

Reporting and Reviews

Process Streamlining

Data Collection and Analysis

Team Work

PROFESSIONAL EXPERIENCE

Argix Logistics, Jamesburg NJ

Pallet Shipment Program Coordinator

April 2015 October 2015

Responsible for coordinating LTL freight for shipments

provided rates for potential loads

Scheduled tracked and provided necessary paperwork for LTL deliveries to clients.

Coordinated and troubleshoot with internal agent coordinators regarding LTL deliveries

Answering phone and email inquiries accurately and in a timely manner. Argix Logistics, Jamesburg NJ

Sales Bid Coordinator

December 2014 April 2015

Responsible for organizing/managing bid requests to agents within delivery network.

Ensured proposal requirements were met and submitted on time for management review.

Accurately entered bid information into companies AS/400.

Responded to inquires from delivery agents regarding rate information. PROFESSIONAL EXPERIENCE (CONTINUED)

Argix Logistics, Jamesburg NJ

Cargo Claims Processor

August 2012 December 2014

Researched and filed lost,damaged client cargo via AS/400 and BearWare.

Obtained documentation from terminals and agents as proof of delivery of cargo.

Corresponded daily with local and non local terminals nationwide

Filed claims against agents, when necessary

Streamlined UPS invoice record keeping by introducing electronic format with Excel SPORTS BOX, New York, NY

Accounts Payable/Receivable/Senior Customer Service 2000 – 2011

Negotiated, sold and packaged inventory for resellers and clients.

Screened, troubleshot and followed up on phone calls.

Transferred invoices from mainframe system to Microsoft Excel format.

Purchased inventory and office supplies.

Posted financial information into various accounts and collections

Reconciled bank statements.

Faxed, filed, and emailed all transmissions to and from resellers. EDUCATION

(CUNY) Baruch College

Completed courses towards Accounting Degree

(CUNY) College of Staten Island

Completed courses towards Accounting Degree

Contact this candidate