Business System Analyst

Ken Nicholson

Brighton, CO act6qc@r.postjobfree.com 303-***-****

Objective Experienced and accomplished business system analyst with ten years of experience in enterprise system maintenance looking to leverage extensive background in end user training, systems implementation and user support.

Professional

Achievements

Enterprise Business System Implementation

Velocify (CMS System), CampusVue, Online Admissions Center and Avaya Telecommunications

Supported system roll outs for over 900 users nationwide

Minimal to no downtime experienced by users during system implementations Help Desk Creation and Management

Started an e-mail driven help desk to support over 400 users

Managed a team of five that replied to questions and issues in conjunction with completing their regular job responsibilities

Almost all department material and training pointed users to this e-mail for support End User Training

Electronic training material creation and distribution

Trained over 800 new hire representatives in various systems crucial to their job duties

Follow up and continued support for all users trained System Configuration and Maintenance

Implemented policy changes in various systems while upholding compliance requirements

Updated configurations of existing systems to meet business needs

Enhanced end user experience via updates and new procedures Report Creation and Maintenance

Created enterprise reports on various department activities

Many ad hoc reports created to meet changing business needs

Created over 10 Microsoft Access databases linked to SQL servers to meet specific department needs

Skills

Analytical

Quickly learn software applications

Advanced Microsoft Office skills

Work well with others

Training software to end users

Apply business policy to system updates

Work History Alta Colleges Westminster, CO Oct 2003 – Nov 2015

Senior Business System Analyst

Data Analyst

Data Entry Manager

Jan 2006 – Nov 2015

Feb 2004 – Jan 2006

Oct 2003 – Feb 2004

ECCO Construction Company Benicia, CA April 2002 – July 2003

Office Manager

Network Administrator

Sept 2002 – July 2003

April 2002 – July 2003

Remington Personal Care Vacaville, CA Oct 1993 – April 2002

Store Manager

Assistant Manager

Jan 1995 – April 2002

Oct 1993 – Jan 1995

Education Solano Community College Fairfield, CA Dec 1996

Associate in Arts Mathematics

Associate in Arts Liberal Arts

Certificate of Achievement CIS Network Administration

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