Manager Customer Service

Location:

Posted:

April 01, 2016

Tamla Wells

Goodyear, AZ 85395

**********@*******.***

SUMMARY OF QUALIFICATIONS

10+ years of exceptional experience working with consumers.

Extensive customer service skills.

Excellent observation skills.

Exceptional attention to detail skills.

EXPERIENCES

United States Postal Service, Wilmington, DE 04/2005 - 11/2013

Letter Carrier

• Cased mail for daily delivery.

• Delivered mail to commercial and residential customers.

• Responded to customer’s needs regarding their mail delivery.

• Completed change of address and vacation holds for customers.

• Sorted mail for next day delivery.

Citizens Bank, Clifton Heights, PA 01/1993 - 04/2005

Assistant Branch Manager

• Assisted branch manager with daily banking activities.

•Trained employees on banking rules and regulations.

• Operated branch in absence of the branch manager.

•Assisted branch manager with employee performance appraisals.

•Assisted customer’s with banking needs.

• Maintained branch sales goals for each quarter of the year.

Mellon PSFS, Philadelphia, PA 11/1989 - 12/1992

Lead Teller

• Trained tellers in daily banking transactions.

• Referred banking products to customers.

•Processed customer’s banking transactions.

•Performed daily balance of ATM Machines.

• Prepared teller performance appraisals.

•Operated branch in absence of the branch and assistant managers.

PERSONAL REFERENCES

Jessica Farrow Credit Manager 215-***-****

Malikah Johnson Paralegal 610-***-****

Sonya Phillips LPN 267-***-****