Professional Experience Manager

Heather Overton

Holiday, FL *****

M: 315-***-**** / E: ***************@*****.***

Professional Experience

Rescue Mission New Life Day Center, Syracuse, NY 01/2012- 08/2015

Client Care specialist

Managed all client recreational activities and training sessions

Analyzed clients and provided assistance based on their needs

Analyzed and resolved all client concerns

Assist clients with completing and submitting documents

Conducted breathalyzer and urine testing

Rescue Mission Crossroads, New York, NY 03/2010- 01/2012

Client Care Specialist

Received a medicine aide certification

Met up with clients and documented all updated information daily

Managed clients medications and refilled prescriptions as needed

Assisted clients with their daily activities and help them keep track of upcoming appointments

Walmart, Liverpool, NY 06/2003 – 03/2010

Department Manager

Assist customers with all issues and concerns via phone and in person

Maintain department neat and stocked at all times

Train new staff accordingly

Updated inventory and ordered merchandised as needed

Communicated with vendors to ensure orders and deliveries ran smoothly

Maintained all invoices and submitted invoices to appropriate person

Processed returned merchandise

SKILLS

Proficient in Microsoft Office, such as MS Word, Excel, Word Perfect, & Outlook

Type 55 WPM

Agent search Database

Team player

Punctual

Multitask

REFERENCES

Available upon request

Contact this candidate