Customer Service Medical

CAROLYN CORNELIUS

*** ******* ******* **. #***, Houston, Texas 77090 ********.**@*****.*** 832-***-****

SUMMARY

Skilled in providing strong customer skills. Proficient in speaking and writing English, and with legible handwriting. Ability to understand and follow Sop’s and protocols. Ability to work flexible scheduling to meet business needs. Ability to perform in a highly regulated, operations intensive, high volume medical business in which the safety of donors or patients and employees, as well as the quality of the plasma collected, are paramount.

SKILLS & ABILITIES

*Strong customer service skills

*Ability to understand and follow SOP’s and protocols

*Ability to work flexible scheduling to meet business needs

*Ability to perform in a highly regulated, volume medical business

*Performed finger sticks and venipuncture procedures

*Gathered donor medical histories

*Conducted pre-donation medical screening in accordance with established guidelines

*Established permanent donor files in an organized and efficient manner

*Maintained supplies necessary to perform job duties

EXPERIENCE

DONOR CENTER TECHNICIAN GRIFOLS BIOMAT PLASMA

08/05/2004-PRESENT

*Conducts pre-donation medical screening in accordance with established guidelines.

*Determines Hematocrit(HCT) and Protein via finger stick and use of the hematastat and refractometer.

*Promotes customer satisfaction through appropriate interaction and responsiveness to customer needs.

*Assesses donors suitability and engages in set-up, monitor, and disconnect procedures of the plasmapheresis machine and donors.

*Provides appropriate feedback to ineligible donor candidates.

*Ensures all donor screening information is complete and accurate prior to donation.

*Ensures donor confidentiality.

*Establishes and maintains donor flies in an organized and efficient manner.

*Performs general administrative duties, including greeting donors in a friendly manner, answering phones, and assisting center management as needed.

MEDICAL ASSISTANT KARL K. COVINGTON, MD PA

2003-2004

Rooming patients, Injections, EKG, Vital signs, Urinalysis, Examination set-ups, Filing medical documents, patient charting, and other basic office procedures.

Support Service Clerk, Health Administration Services

1998-2002

Processed daily mail, received faxes, filed claims handled file request, pulled claims, copied claims, handled office supplies, researched unidentified mail on PC, delivered daily interoffice mail, cross-trained on sorting letters, handled special request, inserted checks, and documents, posted all out-going mail, entered Re-pricing information in PC and other projects and duties as assigned.

EDUCATION

NATIONAL INSTITUTE OF TECHNOLOGY, HOUSTON, TEXAS

DIPLOMA

B.T. WASHINGTON SENIOR HIGH

DIPLOMA

COMMUNICATION

LEADERSHIP

REFERENCES

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