Project Manager Service

Payal Shrimali

D-***, Sharan Residency, Sargasan Road, Gandhinagar- 3800241

(M) 81-41-033-633,E-mail: ********.********@*****.***

Career Objective

To obtain a challenging position where my extensive management, business service development, problem solving abilities and multitasking skills, computing skills will increase organization’s performance

A results driven, self-motivated and resourceful team member with an in depth understanding of all aspects of coordination and implementation. Experience of supporting the delivery of new and existing products and business enhancements that enable individuals and organisations to improve the qualityand productivity. Well presented with excellent communication skills and havingva commercial approach to solving problems and developing business.

Now looking forward to a making a significant contribution with an ambitious

company that offers opportunities for progression.

Professional Summary

i.Vodafone India (Ahmadabad) From 2010 to 2015

•I worked for number portability team wherein I receive the different request to swap their services from different network to Vodafone network and make sure that their connectivity is successfully done.

•Check the parameters and quality of the port takes place on day to day basis. Maintain 100% quality as an individual as well as in the team.

•Check the network connectivity on the next day of port taken to guarantee the 100 percent of port takes place and not network connectivity problem occurs for the customer.

•I train the new trainees to go through the entire process and guide them.

•I maintain the performance data of the team which includes productivity, quality, AHT and floor discipline

• Helping other staff members to wrap up the work or the task in timely manner.

•Communicating with project manager to report on the daily work status or SLA of the work.

•Preparing documentation on new ideas to simplify the work. Also, providing documentation for new trainees to understand the procedure of work and help them the handy material during their work.

•Responsible for handling the new changes in process as well as the newly launched project.

•Reviewing the efficiency and effectiveness of service delivery.

i. Etech. Inc: (Info city, Gandhinagar)From 2006 to 2010

•Worked upon on VNS where in my role was to take inbound call and assist the door step sale representative in completing their order.

•Responsible for taking inbound chat requests from prospective students in designated market area to qualify for the leads and explain type of service offered by the University; Enter names, addresses, and reactions of prospects solicited into computer database system.

•Helping the online students for various career options available to them and assist them with their questions related to their studies or financial aids. If necessary guide them to respective authority or admission advisor for further information and promote the quality education of DeVry University.

•Trained the new trainee on the software skills as well as the communication skills to handle the flow of the chat and convert them into sales.

Key Skills And Competencies.

•Self motivated with a flexible attitude, and be able to adapt quickly to change.

•Leading, engaging and building confidence in team.

•Having exceptional interpersonal, communication and motivational skills.

•Proven ability to stay within approved budgets, schedules & achieve objectives

Education and Training

•SSC – Gujarat Board (Year 1998)

•HSC – Gujarat Board(Year- 2000)

•Bachelor’s Of Computer Application: (Year-2003)

•MBA-IT (Pursuing)

•Training – IIHT and ITS

HTML, CSS, JAVAscripting.

Basic Knowledge on SQL 11g.

Major Academic Projects: -

•Application Form for Well Digging Details(ONGC)

•Software used:-

•Front End: Visual Basic 6.

•Back End: SQL Server.

•Report: Crystal Report 8.5.

References : Available on Request

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