Management Active Directory

BRAD C. BLAIR

** ******** **, *** – New York, NY 10002

Phone 646-***-****, E-Mail **********@*****.***

SUMMARY

Proven experience professional in IT Analysis, technical and help desk support in an enterprise network environment for over 12 years. Well rounded in both user support and technical expertise. Proven ability to identify, analyze and solve problems while maximizing resources. Demonstrate the ability to adapt to new emerging technologies and new work environment.

TECHNICAL SKILLS

Network: Enterprise network infrastructure and protocols, windows systems maintenance and technical support.

Building secure site-to-site VPN tunnels. Server room management and maintenance. Enterprise phone system

management and maintenance.

Hardware: Dell Servers/workstations/laptops routers/switches, Sonicwall firewalls, RAID Controllers, Wireless LAN Devices, Tape Backup

Systems, SCSI Devices, Printer management in network environment, Other networking peripherals.

Software: Windows Server 2008/2003/2000, Microsoft IIS, Windows 7 Ultimate/Professional, Windows Vista/XP/2000/

PC Anywhere, Paceart, IDX, ECW, Symantec Endpoint Protection system, Microsoft Office Suite 2010/2007/2003,

Microsoft Outlook, and various diagnostic softwares.

PROFESSIONAL EXPERIENCE

System Analyst

Mount Sinai Health System

Department of Medicine

Manhattan Management Services, Inc 1/2003 – 12/2015

Overview: Responsible for maintaining computers, printers, faxes, copiers, scanners, phones system in a network infrastructure environment with multiple locations and supporting over 300 users.

Daily backup procedures, server systems log checks and firewall log reviews.

Support and Installation of Various Practice Management Software, ECW, IDX, Paceart.

Managed Network Accounts with Active Directory. Applied Security Policy setting Via Active Directory for users, groups and computers.

Monitor all production, disaster recover, and quality assurance systems (15+ servers) in a multiple 24x7- environment ensuring the highest level of site availability with minimal downtime.

Responsible for All IT purchases via Oracle iProcurement.

Provide primary network support to multiple offsite offices.

Install and maintain workstations running all version of Windows operating system

Weekly check of Email, Remote Terminal Servers to ensure functionality.

Assist in the management of the Internship programs for students studying in the IT field.

Familiarity with TCP/IP, VPN access via Sonicwall Client

Installed, configured and troubleshoot workstations. Perform repairs and upgrades, ghosting and pc reimaging.

Installed workstations. Setup and configure local and network printers.

Update systems firmware to latest releases to ensure systems integrity, reliability, and performance.

Researched, evaluated and approve departments and user needs for desktop hardware and software.

Interaction with Various phone vendors (Verizon, Blueprint, Paytec, Broadview, Telemed, Windstream) for all related phone issues for eight practice sites and the administrative office.

Accessing Mitel Communication and Accessing Mitel Application Suite for removal or adding Voicemail, resetting username and passwords.

Phone tree testing for UMPA (University Medical Practice Associates).

EDUCATION

Enterprise State Community College (Alabama Aviation & Technical College)

Commercial / Instrument Pilots Certificate, CFI (Certified Flight Instructor)

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