Customer Service Quality Assurance

William Hopkins

**** ********** **, *******, ***** Carolina 29410

***********@*****.*** 843-***-****

Qualifications Summary

Highly educated and knowledgeable in Physics and Mathematics with a strong drive to support innovative research in associated scientific fields. Related skills and experience include:

Physics Research: Highly knowledgeable in physics theories and models as applied to real-world considerations as well as theoretical and developing applications. Able to participate in designing research models and methodologies to support researchers and investigators.

Mathematics Proficiency: Deeply skilled in multiple high-level mathematics concepts with strong experience in utilizing Calculus and Statistics concepts. Ready to apply informational compilation and analysis abilities to determine data validity and applications in scientific research.

Team Coordination: Excellent background in customer service and communications through engaging in service-level jobs while completing education. Offer strong interpersonal relationship building skills to support overall team partnerships to meet a common goal.

Technologies: Proficient with C++, Java, LaTex, and Microsoft Office Suite (Word, Excel, PowerPoint). Strong competencies in learning, incorporating, and utilizing technologies to meet research program goals and objectives. Focused in utilizing laboratory hardware and software to attain research targets.

Educational Background

Bachelor of Science, Physics, Mathematics Minor, 2014

West Virginia University, Morgantown, WV ~ Senior Thesis: Radial velocity detection of exoplanets.

Experience Highlights

WEST VIRGINIA UNIVERSITY Morgantown, WV

Physics and Mathematics Student, 8/2008-5/2014

Completed rigorous course of study to become fully knowledgeable and adept in leveraging physics and mathematical concepts across diverse business-related areas in order to support organizations in competitive markets to sustain crucial success measures. Engaged in coursework to build experience in research planning, implementation, analysis, and to write research-related reports. Operated physics lab equipment.

Delivered high-impact presentations based on grounded research activities in physics and mathematics; gained excellent knowledge of scientific lab management operations.

Completed highly engaging senior thesis designed to keep pace with emerging bodies of knowledge in multidisciplinary fields of study.

oSenior Thesis: Radial velocity detection of exoplanets.

oResearched numerous technical methods to detect planets orbiting stars in adjacent solar systems, to include radial velocity and transition methods.

oBuilt a LaTex-based program that analyzed candidate planet data.

Cultivated a solid, well-rounded academic foundation through completing additional studies in Astronomy, Computer Science, and English.

Engaged in supportive coursework in Environmental Biology, Chemistry, Geology, and Psychology.

Additional Experience Concurrent with Education

Quality Assurance Analyst (9/2015 to present) § Kapstone, North Charleston, SC

Manager in Training (3/2015 to 9/2015) § Zaxby’s, Charleston, SC

Cook (6/2014 to 3/2015) § Zaxby’s, Charleston, SC

Cashier (5/2011 to 8/2011) § Walmart, Morgantown, WV

Cashier (5/2010 to 8/2010) § Arby’s, Morgantown, WV

Support Staff (5/2008 to 9/2008) § Valley Worlds of Fun, Fairmont, WV

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