Customer Service Professional Experience

Professional Summary

Licenses

Skill Highlights

JOSEPH S. LUCIOW R.PH.

***** ***** **., *** ****** MI 48164

Home: 734-***-**** Cell: 734-***-****

************@*****.***

ENTHUSIASTIC, PATIENT-SERVICE ORIENTED, PHARMACIST WITH A TRACK RECORD OF MAINTAINING POSITIVE RELATIONSHIPS WITH CUSTOMERS, STAFF AND PEERS. I HOLD A BS DEGREE IN PHARMACY AND 25+ YEARS OF PHARMACIST EXPERIENCE. I AM CURRENTLY LICENSED IN MICHIGAN AND OHIO. AS A MIDNIGHT PHARMACIST FOR NEARLY 24 YEARS, I HAVE DEVELOPED STRONG SKILLS IN CONFLICT RESOLUTION AND MAKING SOUND DECISIONS UNDER PRESSURE. I AM ADEPT AT PROCESSING AND VERIFYING PRESCRIPTION ORDERS IN A TIMELY AND ACCURATE MANNER. A MAJORITY OF MY DAILY SHIFT WAS SPENT WORKING ALONE. THIS TAUGHT ME TO MULTI-TASK, FOCUS ON THE SITUATION(S) NEEDING ATTENTION AND PRIORITIZING. I HOLD A PHARMACIST IMMUNIZATION DELIVERY CERTIFICATION, CPR CERTIFICATION AND I AM FULLY HIPAA TRAINED. MY PERSONAL MANDATE IS MAINTAINING STRONG PHARMACIST-PATIENT RELATIONSHIPS AND DRIVING BUSINESS GROWTH THROUGH THOSE INTERACTIONS. THROUGHOUT MY CAREER, I HAVE BEEN PLACED IN LOCATIONS REQUIRING STRONG LEADERSHIP, INTERPERSONAL SKILLS, AND THE ABILITY TO COMPLETE LARGE VOLUMES OF PRESCRIPTION ORDERS. SITUATIONS REQUIRING BALANCING PRESCRIPTION ORDERS, MULTIPLE DOCTOR AND PATIENT PHONE CALLS, AS WELL AS WALK-UP PATIENT QUESTIONS AND PURCHASES HAVE GIVEN ME THE ABILITY TO SERVICE MULTIPLE PATIENTS AT ONE TIME. I HAVE AND WILL EXCEED EXPECTATIONS WHEN CALLED UPON TO MULTI-TASK. THIS IS ONE OF MY STRENGTHS. FURTHERMORE, I AM A QUICK LEARNER AND I EASILY ADAPT TO CHANGE. I THRIVE ON BEING CHALLENGED AND I FOCUS ON ACCURACY AND EFFICIENCY. IN GOOD STANDING WITH THE MICHIGAN BOARD OF PHARMACY, PHARMACIST LICENSE, CONTROLLED SUBSTANCE LICENSE AND APPROVED PRECEPTOR LICENSE, CPR CERTIFICATION, IMMUNIZATION CERTIFICATION. TO BE LICENSED IN OHIO MARCH 2016. EXCEPTIONAL PATIENT CARE AND

INTERACTION

POSITIVE TEAM LEADER

IMMUNIZATION CERTIFICATION

CPR CERTIFICATION

POSITIVE PHYSICIAN AND NURSE

RELATIONSHIPS

STRONG DECISION MAKING ABILITY

AND THE ABILITY TO MULTI-TASK

EXTREMELY PROFICIENT

ORGANIZATIONAL SKILLS, ORDER

PROCESSING AND VERIFYING

SPEED, ACCURACY AND THE ABILITY

TO LEARN QUICKLY

HELPED WITH NEW COMPUTER

INSTALLATIONS AT MULTIPLE CVS AND

RITE AID LOCATIONS, WILLING TO

Professional Experience

Education and Training

Community Service

COVER EXTRA SHIFTS WHEN NEEDED

CVS/CAREMARK July 2008 to January 2016

NIGHT PHARAMCIST FULL TIME STORE #8010

WESTLAND, MI

Entered new patient profiles and prescriptions into computer system (high volume stores). Communicated directly with doctors' offices via telephone, fax and email (high volumes).Provided friendly customer service at prescription drop-off and pick-up counters.Accurately recorded compounded products and prepared appropriate labels.Maintained proper storage and security conditions for all drugs.Strictly maintained customer and patient confidentiality.Communicated with all customers and staff in a pleasant and professional manner.Maintained updated records such as pharmacy files, patient profiles, charge system files, inventories and poison or controlled drug registries.Calculated, weighed, measured and mixed ingredients with expert precision.Advised customers on the selection of medication brands, medical equipment or healthcare supplies.Interpreted and evaluated the validity and safety of medication orders and prescriptions.Oversaw the pharmacy technicians' drug preparation and distribution activities to provide safe, efficient care for patients.Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.Proficiently processed and dispensed written, oral and electronic prescriptions.Appropriately resolved customer issues, complaints and questions.Administered influenza, pneumonia, and Zostavax vaccinations. RITE AID June 2008 to July 2008

OVERNIGHT PHARMACIST GRATIOT/FRAZHO LOCATION

ROSEVILLE, MI

RITE AID #4365 June 2004 to June 2008

OVERNIGHT PHARMACIST

LINCOLN PARK, MI

RITE AID #4512/PERRY DRUGS #212 January 1995 to June 2004 OVERNIGHT PHARMACIST

DETROIT, MI

PERRY DRUGS #4520 September 1992 to January 1995

OVERNIGHT PHARMACIST

DEARBORN, MI

FERRIS STATE UNIVERSITY 1990

Bachelor of Science: PHARMACY

BIG RAPIDS, MI, USA

HOSPITAL IN-PATIENT INTERNSHIPS AT ST. MARY'S HOSPITAL GRAND RAPIDS, MI. AND REED CITY HOSPITAL REED CITY, MI. UNIT DOSING, IV PREPARATION, AMINOGLYCOSIDE DOSING, PATIENT EDUCATION, PHYSICIAN AND NURSE INTERACTIONS HIGHLY INVOLVED IN THE ST. MARY CATHOLIC CENTRAL HIGH SCHOOL ATHLETIC BOOSTERS (MONROE JAZZFEST), PARENT SERVICE COMMITTEE, ANNUAL FUNDRAISING AUCTION. KNIGHTS OF COLUMBUS ANNUAL TOOTSIE ROLL FUNDRAISER FOR SPECIAL NEEDS CHILDREN (FROM 1979 TO PRESENT). MEDICATION BROWN BAG PATIENT EDUCATION PROGRAMS, ST. STEPHEN CATHOLIC CHURCH ANNUAL FUNDRAISING AUCTION, ST. STEPHEN SOFTBALL AND BASKETBALL CYO COACH

Contact this candidate