Thomas Klaeren

**** ******** **. *****, **. *****

708-***-**** or 269-***-****

act6bp@r.postjobfree.com

PROFESSIONAL EXPERIENCE

R.A.S. Delivery Service, Elkhart, In. Oct 2015-Dec 2015

Call Center Dispatch Agent

Duties consisted of fielding delivery-related calls from customers and

assisting delivery teams with matters involving the delivery and installation of household appliances.

The Room Place Furniture, Woodridge, Il. Aug 2009-Aug 2015

Customer Care Agent

My responsibilities included assisting customers with delivery-related

matters, serving as liaison with delivery carriers, aiding customers with

warranty and furniture repair concerns, and providing product information

for potential new customers.

Dataprompt/The Blackstone Group, Chicago, Il. Mar 2009-Aug 2009

Market Research Interviewer

Duties included organizing appropriate samples of respondents to meet the needs of clients, conducting telephone surveys among these respondents, and tabulating survey results to be used for research

analysis.

Tel-Arts, Chicago, Il. Jul 2004-Nov 2008

Subscription Sales Associate

Work assignments consisted of identifying potential theater subscribers,

procuring the sale of season subscriptions for various Chicago area

theaters, and arranging pre-assigned seating for subscribers.

T-Mobile Wireless, Chicago, Il. Feb 2001-Jun 2004

Wireless Sales Representative

Responsibilties included aiding customers with the activation and purchase

of cellular telephones and wireless devices, handling store inventory, and

maintaining overall store upkeep.

USA Tax Help Service, Chicago, Il. Aug 1996-Jan 2001

Phone Room Supervisor

Duties involved prospecting tax-delinquent business owners, arranging

travel itineraries for traveling tax consultants, training and overseeing

phone room employees.

Best Buy, Chicago, Il. Nov 1995-Aug 1996

Video Product Specialist

Work responsibilities involved the presentation of video and photo

equipment, assisting customers with the selection and purchase of

related merchandise, and organizing inventory in the department.

Heilig-Meyers Furniture, Chicago, Il. Jan 1995-Nov 1995

Furniture Sales Representative

Duties consisted of qualifying customers for the selection and purchase

of home furnishings, identifying the financing needs of customers, and

assisting with overall store organization and upkeep.

Home Base Real Estate, Oakbrook Terrace, Il. Jan 1993-Dec 1994

Sales Associate

Work assignments included prospecting available rental properties in

the Chicago area, identifying the needs of potential tenants, and procuring the sale of related database information to subscribing clients.

Highland Superstore, Lombard, Il. Feb 1990-Dec 1992

Audio Product Specialist

Tasks involved the arrangement of stereo equipment on showroom floor,

assisting customers with the selection and purchase of audio components,

and the organization of department inventory.

EDUCATION

The University of Illinois at Chicago, Chicago, Il.

Bachelor of Arts, Economics, 2008

College of Dupage, Glen Ellyn, Il.

Associate in Arts, 1995

Willowbrook High School, Villa Park, Il.

Diploma,1987

REFERENCES AVAILABLE UPON REQUEST

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