Customer Service Representative

Tyrell Avery

Education

Wayland Baptist University

Bachelor Degree in Business Management

Professional Skills

Recent College Graduate

3+ years of Customer Service experience

Previous Call Center experience

Proficient in Microsoft Office

Strong interpersonal and written communication skills

Highly organized and detail oriented

Employment History

Logistic Care

Transportation CSR July 2015 to Present

Providing customer service

Scheduling and canceling patients appointments/transportation

Finding transportation for clients for appointments

Dispatching

Communicating with transportation providers

R.C. Taylor January 2012 to June 2015

Warehouse selector

Answered customer inquiries in professional manner

Provided excellent customer service

Oversaw activities directly related to making products or providing services

Performed sales floor work, such as greeting or assisting pull orders for different stores

UPS January 2011 to January 2012

Package Handler

Read work orders or received oral instructions to determine work assignments or material or equipment needs

Moved freight, stocked, or moved other materials to and from storage or production areas,

Loaded docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment

Loaded and unload ship cargo, using winches or other hoisting devices

Packed containers and re-pack damaged containers

Carried needed tools or supplies from storage or trucks and returned them after use

Installed protective devices, such as bracing, padding, or strapping, to prevent shifting or damage to items being transported

Varsity Book Store January 2012 to January 2013

Customer Service Representative/ Cashier

Took inbound call in high volume call center

Helping customers place orders on their jewelry

Provided excellent customer service

Input customer information

Express Employments January 2011 to January 2012

Various Temporary Positions

Call Center Representative

Took inbound calls in high volume call center

Provided excellent customer service

Preformed data entry of customer information into database

Warehouse Associate

Pulled, packed and shipped orders in an accurate manner

Organized stocks and maintain inventories

Delivered orders to customers real time

Inspected goods for defects and damages

Tracked inventory in appropriate system

Organized space in the warehouse and perform cleaning duties

Notified supervisors of problems that were not resolvable

Resolved all other issues at the warehouse level

Restocked materials as and when required

Processed and packaged goods in a time efficient manner

References

Great references upon request

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