Manager Management

Tony A. Phelps Program Manager

651-***-**** ****.******@*******.*** 3965 Blackmoor St. Mt. Pleasant, SC 29466

Certified Project Management Professional and Program Manager with extensive expertise managing complex IT projects and executing contracts. Proven ability to collaborate with senior management and key clients to ensure client objectives are met within time and budget constraints. Skilled leader with exceptional experience leading and motivating technical teams. Strong communication skills and ability to build relationships with key stakeholders to ensure successful results.

Areas of Expertise include:

Program Management

Team Leadership & Training

Multi-vendor Relationships

Full Lifecycle Management

Six Sigma & Lean Six Sigma

Client Relationships

Contract Management

Technical Writing

Problem Resolution

Professional Experience

HELP PARTNERS, LLC Mount Pleasant, SC 2006 – Present

Independent Consultant/CEO

Spearheaded IT staff augmentation and outsource solutions. Managed programs and projects and provided strategic leadership through consultation on technical projects and staffing.

Key Projects:

Managed deployment of over 18,000 systems in Indiana, including program management, deployment, and post-deployment support.

Oversaw Dell Managed Deployment Project of 500 machines in Arkansas and oversaw Dell Managed Deployment Project of 400 machines at an additional location and a Dell Reimage Project of 700 machines.

Managed project and deployment of over 650 systems in New York, Washington, and LA.

TECHSOFT North Charleston, SC 2012

Program Manager

Managed Directory Services and Messaging Project for Navy Medicine through SPAWAR in support of 65,000 systems and services to 21 Navy medicine sites. Continued on with organization to manage Deployment Project and Directory Services and Messaging Project.

Key Accomplishments:

Directed project teams to complete projects within strict timelines and budget constraints.

INEO TECHNOLOGY, INC. Minneapolis, MN 2007 – 2008

Director of Professional Services

Managed all outsourced services, including levels 1, 2, 3, and 4 support. Collaborated with team members to prepare organization for acquisition by documenting services and company processes.

Key Accomplishments:

Supervised over 28 service accounts; managed contracts and vendors to ensure exceptional service.

DELL, INC. Austin, TX 2004 – 2007

Program Executive

Oversaw program and project managers for DMS (Dell Managed Services). Supervised assignments in federal, state and local government, education, and health care. Established appropriate methods through project planning, analysis, program development, and implementation to exceed program/project objectives and priorities.

Key Accomplishments:

Managed projects of over $34M with over 100,000 seat deployments and supervised asset management, helpdesk, and desk side support (IMAC-D).

Managed diverse programs at Ascension/CSC (nationwide), Clarian Health (IN), Symphony Health (MD), Spartanburg Health (NC), Henrico County Public Schools (VA), Park Nicollet (MN), and BRP (Bombardier, WI).

Previous leadership experiences include Project Manager/Asset Management, Program Manager, Technical Manager, and Project Coordinator for TEK Systems.

Education

Doctorate of Management, Organizational Leadership

UNIVERSITY OF PHOENIX in-progress

Master of Arts, Management, Organizational Behavior and Development

COLLEGE OF ST. SCHOLASTICA Duluth, MN

Who’s Who Among Students in Colleges and Universities

Bachelor of Science, Business Administration

Bachelor of Science, Information Technology, emphasis in Management Information Systems

Associate of Science, Applied Management

Associate of Science, Information Technology

NATIONAL AMERICAN UNIVERSITY Rapid City, SD

Professional Development:

U.S. Army Advance Leadership/Management Courses

Certifications

PMP (Project Management Professional), PMI (Project Management Institute) Member ID 632049 – since October 2005

Dell BPI (Business Process Improvement) Green Belt

ITIL (Information Technology Infrastructure Library)

MCSE (Microsoft Certified Systems Engineer)

MCP+I (Microsoft Certified Professional + Internet)

MCP (Microsoft Certified Professional)

A+ Certified Professional (CompTIA)

U.S. Army Advance Leadership/Management Courses

Technical Skills

Microsoft Project, Team Foundation Server, ITIL, Scrum

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