Customer Service Sales

Leslie Handler Sunday April *, ****

Looking for position in customer service or sales from my home office.

Phoenix, AZ

*************@*******.*** - 602-***-****

I am a focused sales professional highly effective in establishing and maintaining relationships with potential and existing clients. I am extremely motivated and ambitious. I am a self-motivated salesperson with effective phone sales techniques, years of experience, and many office and computer skills. I am seeking a position in which to help a business in the sales and marketing industry grow.

WORK EXPERIENCE

Education Advisor

Career Connect Live – Tempe, AZ -October 2007 to January 2010

Worked with minimal supervision from my home office. Utilized built in dialer software to take incoming calls through a VOIQ calling system. Used and became well-versed in CRM. Maintained call volume requirements and sales quotas. Used numerous software programs and website pages while communicating with customer and moving between different pages on computer. Strengthened multi-tasking skills and computer software and technology skills.

Mortgage Loan Originator

Town and County Credit - Phoenix, AZ - September 2003 to March 2005

Completed company leadership training program. Recorded prospect contact information using Microsoft Office. Emphasized product features based on analysis of customers' needs. Wrote sales contracts for orders obtained and submitted orders for processing. Managed a portfolio of 15 accounts that generated $150,00.00 in sales. Set up new accounts, established customer credit, and set up payment methods.

Account Executive, Mortgage Loan Officer

Household Finance Inc. - Cincinnati, OH - August 2000 to September 2003

Recommended loan approvals and denials based on customer loan application reviews. Maintained current loan and pricing information on the online banking website. Originated, reviewed, processed, closed and administered customer loan proposals. Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.

Developed and maintained relationships with local real estate agents.

Submitted loan applications to the underwriter for verification and recommendations.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Outside Sales Agent, Director of Marketing

National Energy Contractors - Cincinnati, OH - October 1996 to July 2000

Managed and recorded all leads from outbound telephone marketing.

Set up new accounts, established customer credit, and set up payment methods.

Wrote sales contracts for orders obtained and submitted orders for processing.

Trained new employees in telemarketing and associated skills

Maintained the highest closing percentage of all sales persons for over a year

Completed an extensive training program in persuasion, closing the deal, presentation and public speaking, bank finance options regarding mortgages and secured and unsecured loans, and mortgage loan processing.

EDUCATION

Associate of Applied Science in Justices and Business

University of Cincinnati - Cincinnati, OH 1996

SKILLS

Extensive know ledge of internet and computers, Well versed in Microsoft Word and Office programs, self starter, leader, positive attitude, Great Communication Skills, Trained in interview techniques including persuasion and overcoming objections

CERTIFICATIONS

Notary Public

January 2008 to January 2014

I am a Notary Public in Ohio and Arizona.

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