Client Support Representative

William L. Ruesch

*** ******* ****., *********, ** 46142 cell 317-***-**** ********@*******.***

SKILL SUMMARY

Ten years of experience in logistics, configuration management, supply chain operations, inventory, and purchasing.

Proficient with Microsoft Windows (98, 2000, and XP), and Microsoft Office suite (Excel, Access, Word, and Outlook).

Statistical and analytical reporting from a variety of data sources using MS Access and MS Excel.

Strong organizer. Effective time and cost manager.

Regularly involved in product, client, and customer contact and support.

Led cost reduction programs with a proven success record.

EXPERIENCE

Customer Account Executive 2, Comcast Cable Company-Fishers, IN November, 2010-March, 2016

Receive incoming calls from Comcast customers within a call center environment.

Resolved billing related issues by Comcast customers 90% first call

Update and document changes in service by Comcast customers for future use.

Suggest and upsell appropriate products to Comcast customers while resolving issues by 37%.

Documentation/Logistics Assistant, Hogan Transfer and Storage Co.-Indianapolis, IN June, 2003-January, 2009

Generate and process 30-40 leads for contact per day.

100% on time delivery recognition

Data mining, sales prospecting, Updating contact list.

Administrative and documentation support, as needed.

Led a cost reduction team that saved 38% annual operating truck expense.

Logistician, Lockheed-Martin, Inc.-Washington, DC November,1999-October,2002

Performed logistics research and analysis dealing with various aspects of information drawn from Immigration and Naturalization STARS program statistical data sources.

Generated statistical reports concerning various Immigration and Naturalization STARS program activities, 98.5% on time delivery.

Revised and implemented data input programming for a 25% increase in speed and accuracy.

Communicated on a daily basis with a variety of organizations and individuals to obtain required information for involved tasks.

EDUCATION

B.A., Telecommunications, Indiana University, Bloomington, IN.

Other Academic Studies: Business Administration, IUPUI, Indianapolis, IN

Relevant Coursework: Business Administration, Accounting, and Economics

CERTIFICATES and SPECIAL TRAINING

MOUS Certificate: Microsoft Office 2000 Excel Certificate.

Ball State University Certificates in advanced studies in four of the five Microsoft Office Suite software programs

MILITARY EXPERIENCE

Telecommunications Specialist

United States Army, Frankfurt, Germany/Fort Lee,VA

Honorable discharge

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