Active Directory Support
Resume:
Joel Orlando
Hudson, NH *****
***********@*******.***
OBJECTIVE: A position in an organization that will allow me to utilize the interpersonal and practical skills I have developed from working in professional environments over the last 20 years.
Experience:
2015-2016 Life is Good, Hudson NH
Quality Control Inspector/Warehouse Associate
Responsibilities:
Industrial Work performing inspections, check and test after the receipt of products.
Recording observations, determining pass or fail status.
Receiving, unpacking and putting products on storage shelving.
Ensure completion of work and requirements.
Filling requisition orders, packing and shipping.
Experience:
1999 to 2015 UniFirst Corporation, Wilmington, MA
IT Service Desk Technician
Responsibilities:
Provide first level technical and application support for UniFirst Team Partners
Work effectively work with Team Partners to identify, diagnose and resolve level one problems for corporate IT software hardware, and network issues via telephone support recording through a service desk application (i ET Enterprise Work center)
Troubleshoot company issued network printers, desktops, laptops
and mobile device issues at level one support
Provide Office 365 support
User security add, change and delete for all systems (AS400, Windows Active Directory and Lotus Notes)
Assist in creating materials for FAQs and Service Desk Support manual
NOMINATED EMPLOYEE OF THE YEAR 2014
TECHNICAL SKILLS: IBM AS400, Window Active Directory, iPad support, Windows XP, Blackberry Curve support, Lotus Notes 6.5, Outlook 365, Micro Soft applications, iET Enterprise Work center
REFERENCES: FURNISHED UPON REQUEST
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