Business Systems Analyst, SDLC, PMO, Project Management

CZARINA DORELLE L. RECTO

Block ** Lot * Q.C.Ville-I Central Ave, Culiat, Quezon City • Philippines • 1128 MOBILE +63-917-******* • E-MAIL ************@*****.*** • SKYPE czarina.recto Analytical, results-oriented, and detail-focused IT Professional with a strong work ethic, effectively collaborating technical information to both the business and IT team. Thrives in high-pressure situations requiring focused decision making. Able to analyze process opportunities and deficiencies, and develop and master innovative solutions for increasing efficiency and improving productivity. Highly creative person, possessing excellent relationship-building and communication skills, with the ability to adapt and adjust in new environments and cultures. SPECIALIZATION

Project Management SDLC Methodology; Project Delivery; Leadership Guidance; Strategic Planning Systems Analysis & Design Process Analysis & Evaluation; Business Process Optimization; Functional and Technical Requirements Engineering; Quality Assurance & Testing; Documentation; Proposing Solutions; User Experience Design

IT Security & Compliance User Provisioning; Application Access and Security Management; Systems Audit Service Management Production Support; Governance and Audit; Incident Management; Problem Management TECHNICAL ACUMEN:

Languages HTML, CSS, SQL, PL/SQL, Visual Basic, Java, Visual C# Software Microsoft: Office Productivity Suite (Word, Excel, Powerpoint, Access, Outlook); Project; Visio; SQL Server 2008 R2; Sharepoint; Sharepoint Designer; .NET (C#); Visual Studio; InfoPath Designer; SAP: P08, P18, P28, PG8; ServiceNow; SalesForce: Inview, Chatter; HP Solution Quality Center Standards ITIL Foundation on Service Management

PROFESSIONAL EXPERIENCE SDLC/PMO Analyst (Business Analyst I) (July 1, 2015 - Present) The Coca-Cola Far East Limited, Manila, Philippines x Provides support for the Global IT PMO and SDLC Team, a global matrixed organization across all the corporate functions as well as the operating groups, by governing, monitoring, and analyzing strategic projects for the Global IT portfolio

x Assists during the Strategic Roadmap and Annual Business Planning by preparing project performance metrics reports and dashboards and performing financial budget drop requests on prioritized projects, and sending out communications to stakeholders

x Rolled out the PMO and SDLC processes (such as forums and trainings) to the Asia Pacific, to promote global engagement by implementing a worldwide PMO Operating Model aligned with Service Management x Developed new and enhanced current PMO and SDLC processes to adapt a fit-for-purpose governance, by allowing more flexibility within the PMO process framework. x Provided direction, leadership, and coaching to project team members and PMO leaders around the globe utilizing the SDLC methodology

Non-SAP Security Support & Delivery Specialist (January 1, 2014 – June 30, 2015) The Coca-Cola Far East Limited, Manila, Philippines x Non-SAP Security Team Leader, liaison of user provisioning and access and security management for the different Marketing & Innovations applications of the company, including Project and Portfolio Management system, Product Data Lifecycle Management system, Business Objects Reports, Payment and Expense Reimbursement system, Minute Maid Application Suite (legacy UNIX-based applications used by US concentrate plants). x Monitored the team’s request & incident queue in ServiceNow; provides escalation of incidents; responsible for end- to-end service level attainment; identify process improvements x Coordinated with the Client Engagement Team and Quality Network Team in determining areas of improvement with regards to the user access security and provisioning process; In-charge of creating KPI’s for the team to identify areas of improvement

x Performed process improvement and operational excellence initiatives x Involvement in the testing phase of Picasso Releases by identifying requirements & developing test plans for user provisioning, identifying the testing team and assignments and perform as the point of contact with the Business Leads x Manage Team key performance and deliveries:

o Delegation the duties and responsibilities of the Non-SAP Security team o Lead Non-SAP Security Team to ensure achievement of SLA and mandate delivery o Team meetings focusing on team’s progress and achievement of annual goals and objectives o Mentoring and training new team members

x Liaison of provisioning and access management for SAP: P08 (Finance), P18 (Human Resources) and P28 (Business Warehouse) for the Company’s users from the Pacific Group Non-SAP GSS Security Specialist (January 1, 2011 – December 31, 2013) The Coca-Cola Far East Limited, Manila, Philippines x Assess and propose improvement initiatives, in coordination with the different Client Engagement officers for each application the team supports globally

x Evaluated and redesigned the user provisioning process for the Non-SAP applications in an effort to move into a more globalized work stream, which resulted to the migration of multiple process model to one globalized model, saving money and effort for maintenance

x In-charge of user provisioning and access and security management for the different Marketing & Innovations applications of the company, as well as performs periodic access and security-related audit monitoring such as inactivity reviews and profile reviews and provides support during internal and external audit for access management x Designed, developed, and maintained the Non-SAP Security Team’s internal Sharepoint site x In-charge of the requirements gathering and preparation and implementation of test cases for an internal database application for the team

Graduate Trainee (July 6, 2009 – December 31, 2010) The Coca-Cola Far East Limited, Manila, Philippines x SAP functional rotations in Master Data Management and Finance & Controlling Modules x Developed and executed a metrics monitoring process for SAP GSS (Global Solutions Services) Operational Excellence, HR Go-Live Transition (special project), Non-SAP Team, and individual KO employees x Designed, developed, and maintained a Sharepoint site for the GSS Non-SAP Security Team and Marketing and Innovations Team (Non-SAP Team)

Intern (April-May 2008)

San Miguel I.T. Subsidiary, Manila, Philippines

x Assistant Project Manager

x Monitoring and documentation of project tasks to help in the development of a Loans Monitoring System and Insurance System

x Assisted in the requirements gathering phase and testing phase for the Loans Monitoring System x Facilitate a training for Anchor Insurance Corp. as part of the internship mandate x Designed, developed, and maintained a Sharepoint site for the Finance Development team

CERTIFICATION ITIL V3 Foundation Certification in IT Service Management (September 2012)

EDUCATION Ateneo de Manila University

Manila, Philippines

Bachelor of Science (Graduated March 2009)

Major in Management Information Systems

Minor in Management

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