Customer Service Sales

CHANDAN GANDHI

**** ****** **** ***, **** :408-***-****

San Jose CA, 95121 *******.********@*******.***

PROFESSIONAL SUMMARY:

Self motivated and highly organized professional in all areas of customer service and accounting.

Demonstrated ability to manage multiple tasks both independently and in a team environment.

Highly organized with attention to detail with strong planning and time management skills.

EDUCATION:

Heald Business College, San Jose, CA MS University, Baroda, India

Accounting and Computer Applications Bachelor Degree in Archeology and Language

H&R BLOCK, San Jose, CA

Basic Income Tax

COMPUTER SKILLS

QuickBooks, Oracle, Peachtree, MS Exel, MS 400A/P, UBCC, BPI, Quatro Pro 6, TurboTax ProSeries

KEY ASPECTS:

Processed various accounting duties including Accounts payable, Accounts receivable, general ledger.

Maintained petty cash, employee expense reports and bank reconciliation.

Prepared monthly and yearly sales tax return and profit and loss statement.

Verified, allocated and posted details of business transactions to subsidiary accounts in journals or computer files from documents such as sales slips, invoices, receipts, check stubs and computer printouts.

PROFESSIONAL EXPERIENCE:

H&R BLOCK, San Jose, CA (Seasonal Employment (January 1997 to Current)

Tax Professional(Seasonal Job)

Prepared individual tax returns for existing clients and provide support to prospective customers

Provided excellent customer service and guided clients on current tax laws.

Supervised call center employees and prepared reports for regional office.

CITI BANK (June 2007 to September 2013)

Vault Teller

Achieved multiple awarded-winning excellent customer service

Built strong relationships with CITIBANK’s clients by offering new products and services based on customer’s financial needs.

Executed on financial transactions in accordance with bank policies and procedures while maintaining an acceptable record in daily drawer balancing.

Actively listened to clients and offered assistance with any client questions and issues.

Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.

Proactively educated clients on utilizing available access channels, ATM, Online and Telephone Banking.

GREATER BAY PRIVATE CAPITAL BANKING (April 2005 to June 2007)

Operation’s Specialist

Maintained all necessary reports and inform immediate supervisor of pending items.

Provided assistance to banking officer requests for any special customer needs.

Answered customer correspondence.

Balance ATM and wire transfer for Customer.

Build strong business relationships with bank customer by providing excellent customer service.

Assisted in preparing reports necessary for Branch balancing and operations.

CHANDAN GANDHI

1534 Meadow Glen Way, Cell :408-***-****

San Jose CA, 95121 *******.********@*******.***

COMERICA BANK, Palo Alto, CA (Sep . 2002 to April 2005 )

CSR II

Accessed customer accounts to process online and offline transactions and corrections such as mortgage payments, deposits, withdrawals, and check cashing.

Maintained all necessary reports and informed immediate supervisor of pending items.

Offered customers with in-depth knowledge of products and services; referring loans and deposit products to consumer and small business customers and prospects.

Conducted outbound calls by using referral sources, walk-in- sources, telephone or in-person calls.

Audited cash boxes, safe deposit boxes, legal files and process escheated accounts.

Processed wire transfers and currency transaction.

Acted as Vault Teller for the Branch.

NEXPRISE INC. (VENTRO CORPORATION), MOUNTAIN VIEW, CA (May 2000 to April 2001)

Accounts Payable Specialist

Responsible for set up of vendor account process vendor invoices and generate accounts payable and expense payment report.

Performed month-end accruals, reconcile vendor's account and payments.

Managed all inquiries from vendors and provided resolution to open issues between invoices from vendors and purchasing department.

Audited employee expense receipts, verified and processed employee expense reimbursements in Oracle and issued payment.

WASTE MANAGEMENT, Sunnyvale, CA (December 1998 to May 2000)

Accounting and Administrative Assistant

Responsible for accounts payable and receivable including coding preparation of reports and month-end accruals.

Coordinated between controller and vendors to ensure accurate payments and credit information.

Reconciled daily cash and deposit.

In charge of preparing customer ledger, collection, sales reports and aging reports.

Collected daily cash balance, bank reconciliation and petty cash management.

STEVEN SCHNUR CPA, San Jose, CA (January 1996 to December 1998)

Bookkeeper

Generalized Clients daily business transactions, coding, matching, batching and entered into system.

Conducted bank reconciliation, preparered sales tax return, depreciation schedule, and amortization schedule in excel.

Prepared customer’s monthly and yearly financial statements.

Prepared employer federal and state quarterly and yearly return, W-2 and 1099.

AREA FINANCIAL SERVICE, Milpitas, CA (January 1991 to December 1996)

Accounting Assistant

Analyzed transactions for matching, batching and coding.

Responsible for Accounts Payable and Receivable

Reconciled bank statements.

Analyzed taxable and non-taxable sales.

Prepared sales tax return.

Processed general ledger, posted and prepared financial statements.

Managed payroll, employer's quarterly federal and state tax returns, W-2 and 1099 forms.

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