Management Customer Service

Amit Dhingra

*** ******* ****, *********** ** *1158

Ph. # 410-585-5995tel:410-***-**** Email: **.********@*****.***

An aspiring team worker, hard-working and dedicated IT Professional, seeking a position in the field of Configuration Management, in an organization where I can provide best quality service and demonstrate the competence that satisfies the interest of the company and to streamline the Software configuration management related activities and process. I am a US Citizen & have held Public Trust Clearance from CMS, DOE, and HRSA (under HHS) and also the Interim MBI from Treasury in the past.

Key Skills

Configuration Management & Release Management role with experience in implementing and maintaining SCM tools and processes in UNIX as well as on the Windows/UCM environment. Having detailed technical knowledge experience in Build Engineering and Configuration Management processes, tools, and best practices.

oExperience in using and administering standard CM tools example Clear-Case,

Clear-Quest, Subversion, VSS, TFS and knowledge of Database Systems like Oracle11g

oExperience with the features of Configuration Management build and deploy automation concepts

oDocumenting Configuration Management plans, processes, and procedures

oCoordinating with quality and development teams on a regular basis to support and resolve release delivery failures

oCreating and maintaining internal tools that support configuration management process

oThorough knowledge of the terminologies, methodologies, analytical tools and applications related to software configuration functions

oProficient in software testing activities

oExcellent problem solving abilities that help evaluate a problematic situation and provide feasible solutions quickly

oStrong analytical, problem solving and troubleshooting skills

oExcellent interpersonal and communication abilities

Technical Skills

oOracle Database: Oracle 11g, Toad for Oracle 9.7.2

oVersion Control Tools: Clear-Case, Tortoise Subversion, TFS, VSS, Serena Dimensions

oIssue-Tracking System: JIRA, BMC Remedy, Clear-Quest, ITSM, HP Service Manager

oSCM Tools: SQLPLUS, Cruise Control.Net, Install Shield

oTech: MS-VISIO, MS-Office Suite, MS Project, Web sphere

oRemote: Tivoli (IBM based), Altiris, Remote-Desktop

oWeb Tools: Dream-Weaver, Contribute, Illustrator, Flash, FrontPage

oNetworking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring, VPN (Ver. 7.0), Cisco routers/Switches

oEncryption: Guardian Edge

oOperating System: Windows (9x/NT/2000/XP/Vista), UNIX, Linux (Red-Hat)

Work Experience

Software Configuration Analyst 10/14 - Present

Northrop Grumman [IRS]

oAnalyzing all transmittals submitted by the development teams for accuracy and adherence to EAD standards. Troubleshoot VDD related to the Clearcase problems. Identify any issues with incorrect VDDs and provide recommendations/solutions to the development team

oProcessing the UNIX based transmittals and update the project’s baseline accurately

oProcessing the UCM based transmittals and update the project’s baseline accurately

oProcessing the WINDOWS based transmittals and update the project’s baseline accurately

oSynchronizing the UNIX VOBS and resolve common sync issues using multitool

oUnderstanding the Package Build Process (PBP) and be able to process the PBP transmittals

oWorking with the Project Implementation team to get projects ready for the TRR

oPresenting the UNIX/WINDOWS/UCM/VDD process overview to team and customers

oCreate and maintain the accurate project documentation and upload the files to DocIT

oVerify the accuracy of transmittals that were processed by members of the EAD CM team.

oSupport and provide input to the CM dashboard spreadsheet

Environment: Clearcase, Clearquest, OLPBP Tool

Configuration Management Specialist II 10/13 - 03/14

Connections Education

oHaving a good understanding of Agile Culture (Iterations) in the Agile SDLC workflow

oHaving a working knowledge of SCM practices using the tool

Team Foundation Server 2010 / 2012

oResponsible for setting up the standard process for the Build & Deployment Practices as required for various projects including setting up the CI builds, Gated-Check-in and running Smoke Tests.

oEnsuring the Standard Branching/Merging for each Release Cycle using TFS Inbuilt feature.

oWorking knowledge in customization of Work Items Process Templates

(User Story, Bug, Task) and Check-in Policies in TFS tool

oMaintaining and administering all aspects of TFS environment. Including the

Work Items; Source Control; Build, Deploy and Verification workflow

oSetting up the Integration and QA environments, TFS and build environments and a variety of CM specific environments

Environment: TFS2010 / 2012, VS2012, Issue Aware

Configuration Management Analyst 02/12 - 10/12

Modis, Rockville MD

oOperated as the liaison between Development and project management teams to drive the adoption of the CM best practice and build/release process

oConfigured server environments and moved software/code through release stages, including maintenance of software libraries and software coding standards and documentation

oDefined and managed the source code build environment and processes involved

oPerformed the administration of enterprise software configuration management system (SCM) tools such as VSS & Serena Dimensions and leaning towards TFS, etc.

oAssisted Operations teams with staging and production configurations

oOptimized and automated Configuration Management processes to increase department efficiency in support of the Software Development Life Cycle (SDLC)

oMaintained automated build and deployment scripts

oAssisted in the development, training, and maintenance of CM processes and work instructions pertaining to version control, change management, document management, software builds, revision management, and release process

Environment: Visual Source Safe, ITSM System, HEAT System

Configuration Management Analyst 10/11 - 02/12

ACS Columbia, MD

oCreated and maintained Clear Case VOBs, Views as well as the Clear Quest database

oProduced software Builds & Patches based on requests through Release Request

oAdded new files and directories to Clear Case

oPromoted code from development to testing and various release streams

oRan the Change Control Board (CCB) as well as reviewed and approved the SCRs, RRs, CMRs as and when required

oUpdated/Moved SCRs, RRs & DCRs via Clear Quest when in the CM queue

Environment: Rational Clear Case, Clear-Quest, MS Office 2003/2007

Configuration Management Engineer 01/11 - 10/11

REI Systems [HRSA / DOE Project] Herndon VA

oExperience with Automated Continuous Integration Build Process using Cruise Control.Net

oDeveloped and configured software applications using Subversion & JIRA

oInstalled and configured applications in the deployment and test environment

oManaged and controlled the source code repository

oHands on experience with Source Control Infrastructure using the Agile methodology version control tool (Subversion)

oBuild and configure CM servers in a Windows environment

Environment: Tortoise Subversion, JIRA, Windows Server, CCNET

Configuration Management Specialist 07/09 - 12/10

Client Network Services Inc. [HHS Project] Gaithersburg MD

oDeployed database applications using Oracle 11g and Toad for oracle as well including

Testing of the scripts

oImported the database using rule engine by executing the PERL command

oResolved & closed Tickets using IBM Rational Clear Quest

oGave grant and synonyms for particular environments based on the requirements

oResponsible for fixing the entire database deployment related issues on a timely manner

oInvolved in Functionality, System and Regression Testing

Environment: Oracle 11g, Clear-Case, Clear-Quest Toad for Oracle, UNIX

Help Desk Analyst 12/08 - 07/09

Lockheed Martin, [CMS / CITIC Project] Baltimore MD

oProvided computer help desk support (Tier1 & Tier2) via telephone & using Tivoli tool

oPerformed Troubleshooting & Diagnostics of system issues and documenting help desk tickets/resolutions in BMC Remedy

oInstalling/Pushing software remotely to end-users machines remotely using the Altiris tool

Environment: MS Office 2003/2007, Windows XP/Vista

Other Experience 04/03 - 12/08

Have had the opportunity to work as Intern & Full time (Customer Service, Admin & IT) in the various organizations such as:

Buckingham Mortgage, Silver Spring, MD (Help Desk)

Lockheed Martin, Rockville, MD (IT Admin)

Octagon Systems, Tyson’s Corner, VA (IT Admin)

A stint in the Airlines Industry, working as a Flight Attendant

Education

Pursued Bachelor's Degree in Information Systems Management from University of Maryland Baltimore County [2001-2004]

Advanced Diploma in Computer Applications from National Institute of Information Technology [NIIT], Kolkata, India [1997-1998]

Contact this candidate