Customer Service Medical
Resume:
ANGELA E ALSTON
*** *********** ******, ***.***, Bronx, NY 10455 • 646-***-**** • ***********@*****.***
OBJECTIVE
To obtain a position in an office setting.
EDUCATION
Monroe College, Bronx, NY
Degree in Medical Administration, received April 2013
COMPUTER SKILLS
Typing Speed: 50 wpm
Microsoft Office Suite
EXPERIENCE
Liberty Tax Service Bronx, NY
Certified Tax Preparer 12/2015-2/2016
Prepared or assisted in preparing simple to complex tax returns for individuals
Greet customers and determine level of services needed
Answered telephones and customer inquiries
Collected customer data and entered into computer system
Collected customers documents and made copies
Jewish Home Life Care Bronx, NY
Certified Home Health Aide 05/2014-11/2015
Assist clients with activities of daily living
Demonstrates ability to perform errands, meal preparation
Light housekeeping
Good communication skills
Partners in Care New York, NY
Certified Home Health Aide 02/2014-5/2014
Assist clients with personal hygiene
Assist clients with ambulation and mobility exercises
Maintain cleanliness of client’s homes
Prepare meals for clients
ABT SRBI Inc. New York, NY
Research Associate 09/2012-12/2012
Interviewed various people to compile information for statistical research
Conducted surveys over the telephone
Asked questions following a specific outline and entered collected data into computer
Answered various questions that respondents may have had regarding the survey
NYC HRA HIV/AIDS Services Administration New York, NY
Customer Service 11/2011-05/2012
Answered telephones and directed calls to appropriate personnel
Directed clients to proper areas and answered their questions
Copied and faxed documents; Organized and maintained office area
City of New York Parks and Recreation Bronx, NY
Maintenance Division/ Mobile Unit 04/2010-10/2010
Cleaned parks, playgrounds and surrounding areas
Sanitized comfort stations and replenished supplies
Operated various small equipment and grounds cleaning tools
Provided park patrons with directions and answered questions about park activities
Universal Surveys New York, NY
Market Researcher 09/2003-01/2004
Interviewed people to compile statistical information via telephone surveys
Contacted people at home and at their place of business
Reviewed, classified, and sorted questionnaires according to company procedures and criteria
Organized and maintained a positive and cordial environment for customers
Bronx Center for Rehabilitation and Health Care Bronx, NY
Nurse Assistant Intern 01/2001-06/2001
Obtained and recorded vital signs as well as fluid intake and output
Administered complete/partial baths to residents including oral care, dentures, Foley care, hair/nail care, shaving and bed making as well assisted nurses in care of geriatric pat
March 28, 2015
Dear Hiring Manager:
I am applying for the position of Medical Receptionist at your midtown Manhattan office, as per your advertisement on craigslist. With my associate’s degree in medical administration, medical reception. I am certain in my capability to become a valuable member of your team.
During my education, I gained skills and practical knowledge of:
• Greeting patients and families entering in the facility
• Answering non-medical questions for patients
• Scheduling appointments and organizing the facility’s calendars
• Answering phones
• Locating patients’ records and handling prescriptions
• Liaising between medical professionals and patient/families
I am confident that the above mentioned skills would help me contribute effectively to your facility’s mission.
As a trustworthy and productive Medical Receptionist, I would appreciate a chance to meet with you to discuss how my education, experience would be beneficial for your medical office. You may contact me any time at 646-***-**** in order to arrange an interview that fits your earliest convenience.
Thank you for your time and consideration. I look forward to hearing from you soon.
Sincerely Yours,
Angela Alston
Enclosure. Resume
Contact this candidate