Customer Service Technical Support

Kendell Todd Drury

**** ****** ***.

Orlando, FL 32809

(407) 285 - 1284

*********@*****.***

To find a computer networking position that will allow me to help a progressive organization meet and exceed its growing and constant networking challenges

Training

Trained in Apple, Macintosh and Windows Systems for Technical Support issues.

Technical Skills

Extensive experience with Microsoft products and Operating Systems such as Microsoft Office Suite and Windows XP

Over one year experience programming routers and switches, and performing troubleshooting tasks for connectivity, speed, and packet loss issues

Knowledge and experience using Routed Protocols: TCP/IP, IPX/SPX, and AppleTalk; and Routing Protocols: RIP, IGRP, EIGRP, and OSPF

one year of experience building, troubleshooting, and upgrading computers in general

Employment History

Military Experience

Alorica Inc. Fort Myers, FL

Technical Support Agent

Provided technical support over the phone for Windows based systems and consumer electronics.

Teleperformance Fort Myers, FL

Technical Support Agent

Provided technical support over the phone for Apple Macintosh Computer Systems.

Captain - U.S Army Reserve

• Served in the US Army Reserve and dealt with Logistical and Supply issues on a daily basis.

• Served as unit Supply Officer

• Served as Unit Transportation Officer

Completed professional courses in the US Army

Infantry Officer Basic Course

Infantry Officer Advanced Course

Civil Affairs Officer Advanced Course

Education

University Of North Carolina Charlotte, NC

BA- Business of Administration

New Horizons Computer Learning Center Orlando, FL

A+ Certified

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