Customer Service Representative
Resume:
Erica Shepherd
**** ****** ** *******,** *****
*********@*****.***
OBJECTIVE
To use my customer service, problem-solving, and communication skills in a clerical position that offers the opportunity to join a growing company in my 10+ years of experience.
SKILLS
Strong listening and interpersonal skills, detail-orientated
Proficient in Microsoft Word and Excel
Proven team leader with training experience
Ability to communicate with all levels of employees
WORK EXPERIENCE
First Data 02/2014-11/2014
Collector Houston, TX
Outbound calls to customers with financial debt
Meeting budget quotas
Conduct research on client issues
Ensure compliance with applicable laws and regulations
Process payments
Resolved issue resolutions
General Dynamics 06/2013-02/2014
Customer Service Representative Houston, TX
Handling inbound calls from customers enrolling in medical insurance coverage for the Affordable Care Act Assisting with customer needs and updates
Asurion 05/2012-05/2013
Customer Service Representative Houston, TX
Handling all incoming calls from customers relating to insurance claims for T-Mobile wireless
Whole Foods Market 04/2004 - 09/2012
Customer Service Houston, TX
Developed excellent customer service skills Supervised a team of 40 employee
Performed and trained all new employees with specific tasks and policies
Familiar with all aspects of cash handling, checks, and debit transactions
Directed great product assistance when customers called
Developed strong organizational skills
Experienced in typing with a strong command of 40wpm
EDUCATION
Lonestar College Houston, TX 2012 Present
Alief Hastings High School Houston, TX 1993 - 1997
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