Customer Service Manager

Location:

Posted:

March 30, 2016

Michael J. Benton

Broken Arrow, OK 74014

**************@*****.***

Objective

To start and build a career in the HVAC/R industry.

Experience

Assistant Store Manager, Famous Footwear. Broken Arrow and Tulsa, OK. May 2013- March

2016

Assisted Store Manager by managing operations. Making the schedule, exceeding daily goals,

training employees recruiting talent and providing excellent customer service. Managed visual

standards and store layout . Assured proper opening and closing of the store. Writing out a sales plan

and coaching employees on their goals to maximize efficiency. Hands on sales and upselling products.

General office management.

Pharmacy Tech, Walgreens/ Drug Warehouse. Tulsa, OK. October 2011- May 2013

Processing and selling prescriptions. Calling customers, working directly with insurance

companies and doctor offices to troubleshoot prescriptions. Counting large amounts of controlled

medicine, mixing and making compound prescriptions. Servicing customers and helping them find

products, recording all the prescriptions and documenting the inventory. Setting up and helping with

the audits.

Supervisor, Incredible Pizza Inc. Tulsa, OK. March 2009- June 2011

Helped run and maintain the go cart area which included repairing and upkeep of the go carts as

well as ensuring proper safety guidelines were being followed by guests and employees. Appointed

positions for myself as well as the other employees. Fixing and servicing any games on the game floor.

Trained and coached employees and providing excellent customer service.

Education and Licenses

Graduating Vatterott Technical College November 2016 - HVAC/R Program

Awards including: Attendance Awards, Excellence Awards and Directors List

Mechanical Apprentice License – Oklahoma

EPA License – Core Type 1 and 2