Customer Service Professional Experience

Jonathan Arosemena

*** ******* ******, *******, ***** 682-***-**** **********@*****.***

SUMMARY STATEMENT

Upbeat, courteous, customer service oriented, and highly persuasive. Well-spoken and outgoing team player equipped with effective problem solving skills, accustomed to working professionally and efficiently in team oriented environments. Demonstrated telephone etiquette along with proven listening skills and strong attention to detail. Able to multitask but remain focused on task at hand. My passion is to serve others in the field of Finance and to help people plan for their future. My favorite hobbies are reading, kayaking, and playing basketball.

EDUCATION

Ouachita Baptist University, Arkadelphia

Bachelor of Arts in Business Finance and Management

Expected Graduation Date: 2018

GPA: 3.6

PROFESSIONAL EXPERIENCE

Moxie Scooters, Colleyville, Tx / Customer Service / June 2013 – August 2014

Streamlined calls between customers, mechanics, and owner

Synchronized various customer needs including parts, release date of fixed products, and updates on progress of vehicle repairs

Made outbound calls to potential clients in order to sell the company’s repair service and accessory equipment

Performed data entry services for the company in regards to entering in customer information, call logs and successful sales through Quick books software

Bizzis Italian Bistro, Bedford, Tx / Waiter / February 2012 – August 2014

Patiently managed upset customers, conflicts and challenging situations

Conducted analysis and recommended suitable solutions to real time performance issues

Active Network Technologies, Dallas Tx / Fulfillment Clerk / June 2015 – August 2015

Responsible for delivering 1,000 mailing units per day to various states

Effectively maintained an organized mailing station with minimal error and high productivity

Pizza Hut Corporations, Arkadelphia Ar / Delivery Driver / February 2016 – May 2016

Cashiered money accurately in a fast paced environment

Delivered customer satisfaction proficiently

SKILLS

Bilingual: English/ Spanish

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