Customer Service Technical Support
Resume:
Hansen Strickling
San Antonio, Texas
******.**********@*****.***
Employment History
TRC Staffing
Customer Service Agent November 2015 – Present
Answer inbound inquiries regarding consumer services/products/accounts, Answer billing inquiries and process payments, Answer billing inquiries and process payments, De-escalate and resolve customer complaints, Update and document customer information and interactions in the database, and Collections
Millennium 1
Tier 1 Technical support March 2015 - November 2015
Managing customer accounts regarding services/products/accounts, Answer billing inquiries and process payments, Answer billing inquiries and process payments, Password reset, De-escalate and resolve customer complaints, Update and document customer information and interactions in the database
SWBC
Tier 1 Technical Support May 2013 - March 2014
Managing customers insurance accounts, regarding their home and auto loans. Brokering insurance policies for potential and existing customers.
MCNA Dental
Help Desk April 2011 - April 2013
Receive incoming calls from customers regarding the TX Medicaid and chip program, Assisting them locating different dental and doctors’ offices thru out Texas. At MCNA Dental I was promote to being a team lead, which handles most of the responsibly when the manager steps away. Then I was promoted to Provider Relations, where I would work more with the actual doctors than the customers.
Verizon
Technical Support Tier 2 Representative February 2009 - March 2011
Apply technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments
Skills
Hipaa Compliance:
Advanced
Written/ Verbal Communication:
Advanced
Computer/Technical Literacy:
Advanced
Leadership/Management Skills:
Advanced
Problem-Solving/Reasoning/Creativity:
Expert
Microsoft, IOS:
Advanced
Education
St Philips Community College
San Antonio, Texas
Graduating
February 2018
Miles College Birmingham
Birmingham, Alabama
Transferred
References
Sopfiela Grannum
Co-worker MCNA Dental
*********@*****.***
Stephanie Palocis
Manager Ameritas Life
Carla Thompson
Manager Millennium 1
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