Service Engineer
Resume:
Kenneth Beck
********@**********.***
865-***-**** (home)
847-***-****(mobile)
Leesburg, GA 31763
Objective:
To obtain a position where I can utilize my talents to work alongside engineers to train, support, encourage and develop them to reach their maximum potential working in the Imaging field. I have over 28 years in the medical field committed to working with fellow engineers to provide the best possible service for the customer in the repair and maintenance of their Imaging equipment.
Experience:
Project / Training Manager
Zetta Medical Technologies
December 2015- Present
Responsibilities include the day to day management of installation and de installation projects throughout the U.S. During this time I have developed processes to stream line our operation. This resulted in an increase of productivity while decreasing operating costs. As Training manager I oversee and develop all training programs. I assist in the development of the engineer’s and make recommendation’s where training is needed based on their skill set and customer need. I work closely with management to develop a time table for training to occur so the field service delivery is not affected.
Imaging Support Specialist/Interim Field Service Manager for the U.S.
Zetta Medical Technologies
March 2015- December 2016
Responsibilities include the support and maintenance of the CT and MRI product line for the United States. Responsibilities include phone support to local onsite engineers as well as traveling to customer sites to service and maintain their respective equipment. Responsibilities includes 100% customer satisfaction, contract retention and distribution of U.S. workforce for installations, de installations and service. Interim Field service manager since September 2015. Responsibilities include coordination of daily service activities for field staff and coordination of installation and de installation projects, while maintaining customer retention and satisfaction at 100%.
Imaging Specialist III
Crothall Healthcare Inc.
January 2013 – February 2015 Knoxville, TN
Responsible for the service and maintenance of the X-ray, CT, MRI and Nuclear Medicine product line at UTMC Knoxville, TN. Equipment includes GE XRD digital product line, entire OEC surgical c-arm product, GE VCT and Light speed series
scanners, Siemens PET CT Scanners; GE 1.5 T MRI scanner; Siemens MRI scanner and Philips Brilliance CT product. Responsible for watching over the team and directing and monitoring service calls and PM progress. Responsibilities also include providing onsite technical support to other accounts as needed.
Director of Technical Training
Aramark CTS
February 2012 – January 2013
Responsible for the development of course curriculum and scheduling of courses. Responsible for teaching the following products: GE Advantx series generator; GE XRD Digital X-ray platform, GE Definium X-ray product line GE AMX 4 portable ; OEC 9800 surgical c-arms and GE VCT and CT Lightspeed series product line. Responsibilities include the teaching of the course material and maintenance of the class room equipment as well as technical phone and onsite support to the field staff.
Strategic Modality Director
Aramark CTS
April 2011- February 2012
Responsible for reducing customer downtime and service call prevention by evaluating and resolving technical issues on the phone or onsite support to the field staff. Responsible for the development of field engineers to reach their potential utilizing team building skills and coaching. Responsibilities include approval of all field parts purchases, reduction of outside service contracts and technical screening of all new job applicants. Duties also involved evaluation of new products being offered by companies and evaluating there feasibility in the service division. Part of the new account implementation team. Responsible for the inventory and transition of the customer from their current service provider to Aramark. Developed close communication within the team and sales to ensure the customer is satisfied. Worked alongside the site engineers during this transition to evaluate their needs and to develop an action plan for training and tools if required. Ensure customer documentation is accurate and complete. Developed action plans to ensure a smooth transition for the customer. Evaluated customer equipment and made recommendations.
Regional X-ray/ CT / MRI Support Engineer
Aramark CTS
May 2009 – April 2011
Duties included support for the field in the X-ray, CT and MRI modalities. Responsibilities included phone
support as well as traveling around the U.S interacting with the customer and supporting the local service
engineer in resolving ongoing service issues. Skills: GE Light speed CT/VCT GE MRI 9x-15x, Siemens CT, /GE Precision 500d/XRD/Definium, Advantx,, Siemens MRI, GE Cardiac Cath labs, Siemens Cath labs
Imaging Specialist
Aramark CTS
January 2002 - May 2009
Responsible for the service of the entire x-ray product line, bone densitomers, catscan, MRI,
mammography and ultrasound product line in a 450 bed hospital. Responsible for the timely work
performed by local vendors as well as preventative maintenance and service of all imaging equipment.
Responsible but not limited to the following products, GE, Phillips, HP, Acuson, Bennett, ADAC and Hologic
systems.
Field Service Engineer
GE Medical Systems
May 1987 - January 2002
Responsible for service, preventative maintenance and Field Modifications on all GE Xray, Cardio and
Digital CR equipment. Support Engineer on Fuji/AGFA Digital CR Readers. Support Engineer for the
entire Mammography product line. Responsible for the installation of all equipment.
Certifications:
Developing Dynamic Leadership
Certification
November 2013
Advanced Leadership Course
June 2011
GE Open Speed MRI
Certification
January 2009
Technical training, service and maintenance procedures for the GE Open Speed MRI
GE VCT Scanner
Certification
August 2008
Technical training on the service, maintenance of the GE VCT scanner
Advanced CT Light Speed Training
Certification
2008 – 2008
GE MRI Service and Support
Certification
2007 – 2007
GE LightSpeed Cat Scan
Certification
2006 – 2006
Second Look ICAD Mammography System
Certification
2002
Sonora Medical Systems
Certification
2002 - 2002
MedRad Injector
Certification
2002 - 2002
Kodak Laser Imager
Certification
2004
Western Diagnostics
Certification
2003
Education:
Polytechnic University
Bachelor's Degree in Electrical Engineering and Computer Science
1982 – 1987
Fire Service Academy New York State
Certified Interior Firefighter
1992
Skills:
Bilingual-French/ Part time builder (Intermediate)
GE Light speed CT/VCT;GE MRI 9x-16x,Siemens CT ;GE Advantx product line; GE Precision 500d/XRD/Cardiac Cath lab /OEC surgical product
Line
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