Customer Service Software Developer

Internal

KUNAL MARU

*** *** ****** *, ***#****, HAMILTON, ONTARIO L8P4S4

905-***-**** ***.****@*****.***

Profile: An analytical software developer with hands on experience in Database, Application, Web Development and technical support.

Highlights of Qualification

Develop and document software testing plans

Execute, analyze and document results of software application tests and information and telecommunication systems tests

Develop and implement software and information system testing policies, procedures and scripts.

Design and develop database architecture for information systems projects

Design, construct, modify, integrate, implement and test data models and database management systems

Operate database management systems to analyze data and perform data mining analysis.

writing sql queries and creating visual presentations

Proficient in both agile and waterfall development techniques.

Skilled in requirements analysis.

Assess, test, troubleshoot, document, upgrade and develop maintenance procedures for operating systems, communications environments and applications software

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

Plan, design, write, modify, integrate and test Web-site related code

Conduct tests and perform security and quality controls

Identify and communicate technical problems, process and solutions

Able to communicate effectively with both technical and non-technical project stakeholders.

Provide full lifecycle support to clients from initial client interaction and requirements analysis through design, coding, testing, debugging, implementation and integration.

Provide ongoing application support and troubleshooting.

Strong leadership and motivational skills.

Team-oriented, highly organized and process oriented with a positive attitude.

having strong problem solving skills

ability to read, write and speak English, Hindi and Guajarati fluently

ability to work flexible hours and weekends

Technical Knowledge:

Programming Skills : HTML5, CSS, VB, VB.NET, ASP.NET, JavaScript Databases : SQL Server 2008, MySQL, RDBMS, MS Access, Netezza, Agility Microsoft Office Tools : Word, Excel, PowerPoint, Outlook, Visio, project Reporting Tools : Crystal report

Business intelligence tools : SAS

Testing tools : HP-ALM

2

Internal

Education

Computer Systems Tech – Software Support Tech (Diploma) 2014 to 2015 Mohawk College, Hamilton Canada

Bachelor of Engineering – Computer Science (Degree) 2008 to 2012 LDRP- ITR, GTU, Gandhinagar India

Relevant Experience:

Data Management & Analytics co-op, QA January 2015 to August 2015 TD Bank Group- Head Office Toronto Canada

Performed requirements gathering with end users and completed requirements documentation

Assisted in technical solution design and architecture

Designed, modeled, and developed data management and analytic solutions

Assisted with process and/or design documentation as required

Performed testing to support the data solutions in HP-ALM

Executed system test cases for ETL and batch jobs

Involved in different test phases of a project such as System Testing and System Integration Testing (SIT)

Experienced with QA process and methodologies

Software Engineer July 2012 to October 2013

Mphase Ahmedabad India

Developed and maintained software and website

Delivered expert lectures

Assisted in writing the documentation.

Trained students

Software Engineer June 2011 to May 2012

Macrosoft Creations Ahmedabad India

designed and updated web pages

Solved the issues in current websites

Developed the code as per the requirements.

Designed the database and wrote the stored procedures Other Experience:

Customer Service Representative July 2014 to present Big Bee Food Mart Hamilton Canada

Greet and Provide information to customer

Count, stock, record and order inventory

Use safe lifting techniques to move heavy boxes

Perform daily tasks including store cleanliness and organization Volunteer:

International Volunteer March 2014

Mohawk College and McMaster University Hamilton, Ontario International Peer Mentor September 2014

Mohawk College Hamilton, Ontario

MOCrew Member – Mohawk Student Associat ion August 2014 Mohawk College Hamilton, Ontario

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