Customer Service Medical Assistant

ELIZABETH LEWIS

*** ***** ******

Alameda, CA ***01

650-***-****

****************@*****.***

CAREER PROFILE

Medical Assistant with AAMA-accredited training in clinical and laboratory procedures, as well as professional medical administrative skills.

Certified customer service representative

Knowledge of HIPPA regulations and confidentiality protocol

Able to problem solve in hectic situations

Basic computer skills and data entry

Experienced in medical office procedures, including front desk responsibilities

EDUCATION

Medical Assisting Certificate, 2005, Western Career College, San Leandro, CA

Business Math, 2003, Alameda College, Alameda, CA

BLS CPR Certificate; Venipuncture/Injection Certificate

Customer Service Certification, National Retail Federation

SKILLS AND QUALIFICATIONS

Strong problem-solving skills while maintaining a customer focus

Ability to multi-task

Excellent verbal and written communication skills, including customer de-escalation

Basic computer skills, including typing 35 wpm and data entry

WORK HISTORY

Teacher’s Assistant Alameda Unified School District, Alameda 9/08 – present

Receptionist Rex Moulton-Barrett, MD, Alameda 2007

Receptionist B.O.S.S. Program (Building Opportunities

for Self-Sufficiency) 2007

Housekeeper Dana’s Housekeeping, Oakland 2006-07

Intake Processor Octagon Risk Services 2006

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