Customer Service Crane Operator hvac
Resume:
Jackie Don Phillips Jr
**** *. **** *. ***, Apt B
Tulsa, OK 74129
***************@*****.***
Self-Motivated customer relations applicant with extensive customer service, administrative, and hospitality experience. Will contribute to enthusiasm for work, effective communication, and collaboration in a team and service centered environment.
Skills and Abilities
Attentive to Details
Experienced Team Player
Committed to Assisting Others
Efficient Multi-Tasker
Organized Self-Starter
Goal- Oriented
Establish rapport to ensure repeat business and new customer referrals
Experience
Customer Service
Administrative
Establish rapport to ensure repeat business and new customer referrals
Positively resolve concerns to customer’s satisfaction and in accordance with company policies
Maintain knowledge of products and available services to make appropriate referrals based on customers’ needs and preferences.
Confer with customers in-person and by phone to accurately answer product and service inquires
Accurately record all customer interactions, including transactions, inquires, complaints, and comments, as well as, actions taken
Successfully supervise teams of up to 10 employees to achieve significant improvement in productivity
Hire and train new employees on company policy and procedures to ensure team cohesion and reduce turnover
Create and maintain paper files and computer database for increased accessibility to customer data and company records
Implement OSHA and department of Health procedures and guidelines to guarantee employee and customer safety and health
Work History
08/2008 – 05/2014 Self Employed/Lawn Care
05/2008 – 08/2008 Corr Slab, Crane operator/labor
06/2001 – 08/2006 Dakota Roofing, Owner/Sales Rep
02/1998 – 12/2001 Rapid Brake and Muffler, Manager/Tech
Tulsa, OK
Tulsa, OK
Tulsa, OK
Tulsa, OK
Skills:
Forklift Bobcat
Crane Operator Front Loader
Man lift Backhoe
Sky Track Welding
Education
References Available Upon Request
Contact this candidate