Microsoft Office Information Technology

Jesse Bran

** **** ****** *** ** 201-***-****

Guttenberg, NJ 07093 *******@*****.***

OBJECTIVE: Highly motivated individual seeking new opportunities to apply my knowledge and enhance my learning in Information Technology.

SUMMARY: IT specialist with 8 years of experience in a fast-paced environment. Experienced problem solver with strong communicating skills. Energetic, intelligent, quick learner and hardworking team player who is used to work under pressure surrounded by CEOs and VPs in one of the biggest companies in the world.

EMPLOYMENT:

L’Oreal USA Feb 2010- Present

Tier2 IT Consultant

Install, Upgrade and Support Windows XP/7,8.1, Microsoft Office 2007/2013, Wmware ESX Server, Vmware ACE, Trend Micro, Dameware, V-Ray, AutoCAD, Cisco Anyconnect VPN Suite, Citrix, Bit9, Bomgar, GOOD app, BES server, AD Users and Computers, Application Virtualization Client, Polycom conferencing, WebEx.

Install, and troubleshoot Bitlocker for over 700 employees.

Troubleshoot networked and local HP/Ricoh/Dell printers.

Troubleshoot of devices such as Blackberry, iPhone, iPad, Surface Pro.

Use of Remedy ticketing system, BMC software.

Set up and support video conferencing with remote sites.

Build Image to company specification.

Serve as the main tech for the Luxury branch of the company. Including supporting town hall meetings and remote offices such as Kiehl’s and The Body Shop.

Troubleshoot and repair minor network issues such as replacing switches, UPS, setting up new network printers.

Support basic Mac hardware/software issues for the Creative department.

Use of Spanish and basic Italian speaking skills to communicate and solve computer issues with visiting users from South America and Europe.

TransNet Jan 2009- Feb 2010

Computer Technician

Data transfer over the network.

Image of desktops and laptops using Ghost.

Provided help desk support for over 250 users.

Configured and supported over 200 users to gain remote access on VPN.

Technisource Oct 2008- Dec 2008

PC Refresh 2008

Supervisor of desktop deployment for PC Refresh 2008.

Managed a team of 3 to swap assets leased by Novartis in East Hanover, NJ.

Configured new desktop computers for over 500 users.

Used tablet PC to keep inventory of upgrades.

EDUCATION:

The Chubb Institute, Jersey City, NJ 2007-2008

Computer Networking and Security

Berkeley College, West Paterson, NJ 2003-2007

Bachelor degree in Computer Networking

BS degree

Graduate GPA: 3.62

CERTIFICATIONS:

A+

TECHNICAL SKILLS:

LAN/WAN, TCP/IP, DNS, & Cisco Technologies

Active Directory, Microsoft Exchange Server

Microsoft Office Suite

Windows XP, 7, 10

Mac OS

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