Customer Service Manager

ashanti borders

**** ***** **. **. *****, MO ****6 *******.*******@*****.*** 314-***-****

Objective

To gain a full time position in which I can expand my customer service and communiction skills.

Skills & Abilities

Customer service skills, time management skills, organization skills, communication skills.

Filing and sorting documents. Microsoft Word, PowerPoint, Excel, Outlook. 65 wpm.

Experience

Front End Supervisor restaurant depot

March 2015 – present

Full time position. Cash handling and customer service. Supervision of cashiers and loaders. Responsible for scheduling breaks as necessary.Perform cash drops and close business day. Receptionist when needed. Answer phones and file paperwork, direct phone traffic.

Sales Floor Associate five below

November 2012 – June 2015

Part time position. Work directly with customers to promote sales, cashier when needed, stock/replace merchandise on shelves, maintain cleanliness of workspace. Promoted to PT keyholder August 2014. Cash handling and supervision of cashiers. Answer phones daily, handle and count all registers in the morning and at close. Promoted to PT freight lead November 2014. Responsible for leading team and stocking the shelves overnight.

Manager’s aide City of Ferguson

June 2011 – August 2012

Seasonal position. Work directly with customers, Acting MOD when manager is off duty, food preparation, maintain cleanliness of workspace, promoted to manager August 2012. Closing night and preparing cash deposit.

Education

St. Louis Community college, Ferguson, MO

August 2012 - May 2014

Education Major. No degree acheived.

Millikin University, Decatur, IL

august 2011 – may 2012

Theatre major. No degree achieved.

university city senior high, university city, MO

Graduated

General education.

References available upon request.

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