Customer Service Sales

Service and Sales Expert

Jeremy Knudsen

*** ******** ******

Pocatello, ID 83201

Mobile Phone: 801-***-****

E-mail: **********@*****.***

Objective:

Use the skills and knowledge I have acquired to pursue leadership.

Work Experience:

Convergys

Took inbound calls for Directv Technical support

The Home Depot

worked at the inbound call center.

Progrexion

As a paralegal I enrolled new clients in lexington law credit services.

Clearlink

Inbound sales

Set up customers for new AT&T services phone, internet and tv.

Dish network, Directv, Home security, My tech help.

Accomplishments: Broke a company record my first month on the floor.

Teleperformance

Technical support for Google

Assisting customers with issues on their mobile devices through email and inbound calls.

Qwest

Customer service and sales associate

Inbound calls for Qwest Communications

I handled calls for customers to make changes to their current account.

Assisted new clients, retain clients, also close accounts.

Offered multiple products to each caller, every call.

Focus Services

Manager:

Inbound/Outbound.

Payroll and attendance.

Trainer/site lead.

Managed the entire call floor

Managing the supervisors on the call floor

Controlling floor and company policies

Commission incentives.

Skills:

Microsoft Internet Explorer, Microsoft Excel, Powerpoint, Word, 45W.P.M., Advanced knowledge of Android, Ios, and windows mobile devices/Personal computers.

Accomplishments: Set new company records for sales

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