Engineer Management

Rafael de Oliveira Rosa

**/* ***** **. - ***** - NSW 2095 - Australia

Tel.: +61-473-***-***

D.O.B.: 18/09/1987 (28 years old)

**********@****.***

https://au.linkedin.com/in/rarosa

PROFESSIONAL OBJECTIVES

●DevOps Engineer (Linux, Virtualization/Cloud);

●Linux System Administrator (Support and Deployment);

●Lead Infrastructure Engineer/Integration Engineer (IT Projects).

EDUCATION

●Bachelor of Computer Science (4 years total, graduated in 2009)

FEI Centro University – São B. do Campo – SP – Brazil

●Adv. Diploma in Leadership and Management (1 year total, in progress, conclusion 10/2016)

Australian Pacific College – Sydney – NSW – Australia

●Electronic Technician (on hold 2004)

●Telecommunications Technician (1,5 years total, concluded in 2004)

ETE Getúlio Vargas – São Paulo – SP – Brazil

EMPLOYMENT HISTORY

●Crystal Services Group Pty. Ltd. (Sydney – NSW – Australia)

http://www.crystalservicesgroup.com.au

August 2015 – current

Title: Business development consultant

Key Responsibilities

Design and implementation of new operational processes, manuals and reports;

Client contact, acquisition and retention;

After-sales follow up. Problem management;

Provide technical estimates (analysis on-site and through telephone);

Administer company’s lead generation websites;

Design and manage mail marketing campaigns;

Establish strategic partnership with other businesses;

Schedule planning/Time analysis.

Achievements

The adoption of new processes contributed to increase company’s profit by 44% in the first 3 months;

Established a new partnership with a recognized property management company, from which is expected to increase by 8-10% the total value of company’s quotes.

●TIVIT Tecnology SA (São Paulo – SP – Brazil)

http://www.tivit.com.br

April 2014 – May 2015

Title: Unix Specialist

Key Responsibilities

Specialized Data Center/Projects support for customers in the financial sector and credit card processing (Fidelity, Visanet, CIP and Cielo);

RedHat 4, 5, 6 and 7.x, AIX 7, CentOS and Oracle Enterprise Linux administration;

OS-based clustered environment administration (deep RHCS and superficial HACMP);

On-site and remote (phone, vnc, ssh, screen etc.) assistance;

Working closely to middleware team, providing the necessary environment for application deployment (hardening, kernel tuning, limits etc);

Change management analysis, design and implementation/coordination;

Incident management support (2nd and 3rd level);

Data Center Planning (promotion to production, rack planning, cabling request [UTP and Fiber]);

Analysis and deployment of new projects and servers, scope definition;

Working with third-party IT Suppliers such as IBM, Oracle, Accenture etc.

Achievements

Linux RedHat Specialist for the BoB Project - the biggest global project of customer Cielo/Merchant e-Solutions (VisaNet) and in the history of cards processing. The main objective was to migrate processing from high platform (mainframe) to low platform (Linux RedHat for web services, AIX for processing). TIVIT was responsible for providing the necessary infrastructure to run the environment. I was responsible for deploying and maintaining the Linux RedHat/Clustered Servers and its security hardenings. I also had high exposure to IBM’s AIX Systems and Power infrastructure (P6 and P7).

●Global Crossing – Level 3 Communications (Cotia – SP – Brazil)

http://www.globalcrossing.com and http://www.level3.com

December 2011 – March 2014

Title: Unix Specialist

Key Responsibilities

Unix (AIX, HPUX, Solaris) and Linux (RedHat, OEL, CentOS) consulting over high size and high availability (clustered) environments;

3rd level professional support for customers such as Arcos Dourados, B2W (Americanas, Submarino, Shoptime etc), Bosch, BRMalls, Buscapé, Hermes, Odebrecht, Rocket, RPC, Sodexo and Verti;

Consolidation and deployment of security best practices on Red Hat Linux (versions 4, 5 and 6, including clustered environments);

Automation and standardization in the deployment of operating systems (mainly kickstart);

Data Centre and environment migrations, using solutions for P2P, P2V, V2V and V2P;

Technical consultancy for the Projects and Pre-Sales team;

Coding bash scripts in order to automatize daily tasks;

Change management analysis, design and implementation/coordination;

Achievements

Lead Linux/Unix Specialist for all new Data Centre projects. I was the technical person in charge of understanding and approving the new project scopes (and suggesting modifications/improvements to it).

Early adopter for new technologies, what included virtualization with RHEV/ESXi, P2V/P2P/V2V/V2P with Novell/NetIQ’s PlateSpin Migrate, RHEL 7, Oracle Enterprise Linux and KSplice.

●EDS/HP Enterprise Services (São B do Campo – SP – Brazil)

http://www.eds.com and http://www.hp.com

April 2007 – December 2011

Title: Technology Consultant II (Unix)

Key Responsibilities

Development and deployment of Data Centre (Unix/Linux) projects for clients like GM Bank, Bimbo Bakeries, Braskem, Camargo Corrêa, Cetelem, Cielo, Cleartech, Ed. Abril, GM, Kraft Foods, Natura, Nextel, Promon/Promon Logicalis, TAM, TV Globo, Vale and others;

Transition of new servers and services from project to production/ongoing;

Change management plan, design, communication and deployment. Review and approve other technical area’s changes on CAB.

Project documentation and other related tasks, following specific methodologies (ITIL, Cobit, QoE).

Coordinate other technical areas activities;

Report to team leaders and high management;

Solve technical incidents on-site and remotely;

Migration of Data Centres. Due diligence on customer’s site.

Achievements

Worked for all HP Enterprise Services customers, what provided me a deep understanding of different types of companies and their structures;

Performance reviewed as “above expectation” in three of four years that I was evaluated;

Early adopter of new OS’s and software such as RedHat 6, Solaris 10, Borland StartTeam etc.;

Lead infrastructure engineer for ClearTech customer. Responsible implementing the infrastructure of the Portabilidade Project.

●Bunge Fertilizantes S. A. (São Paulo – SP – Brazil)

http://www.bungefertilizantes.com.br http://www.bungefertilizantes.com.br

February 2006 – March 2007

Title: Deployment Help Desk Trainee (grade 2)

Key Responsibilities

Internal systems testing and approval (with and without the customer);

Train end users in new technologies/applications/processes (in-person and remotely);

Develop electronic manuals for the internal systems using Macromedia Captivate technology;

Generate application reports to the high management;

Support Help Desk (grade 1) team to solve incidents;

Check/suggest improvements and solutions with 3rd level analysts;

Open incidents with third-party vendors. Realize follow up;

Execute changes on application infrastructure with 3rd level team.

Achievements

Promoted from Help Desk grade 1 to grade 2 in about 4 months of work;

Responsible for the maintenance of SIEC platform (Electronic Knowledge System), where – as part of my role – I added, upgraded and monitored the static and interactive manuals of Bunge Fertilizantes.

●Lersch Traduções S/C Ltda. (São Paulo – SP – Brazil)

http://www.lersch.com.br http://www.lersch.com.br

June 2005 – February 2006

Title: Support and Deployment Trainee

Key Responsibilities

Local network administration;

Customers and internal users support (MS Office, Internet and daily tech tasks);

Configuration and maintenance of PCs;

Backup of critical data.

Achievements

Responsible for the technology matters at São Paulo branch, reporting to Rio de Janeiro headquarters/leadership.

SOFTWARE SKILLS TABLE

Skill group/Skill

Level

(1) novice

(2) practice

(3) expert

Years of experience (at least)

Last used

Operating Systems

Red Hat Linux and based distros (OEL, Fedora, CentOS etc)

3

8+

2016

IBM AIX

2

3

2015

HPUX

2

2

2014

Oracle Solaris

2

3

2014

Windows

1 (for servers) 3 (for pc/daily use)

10+

2016

ESXi/ESX/VMWare

2

2

2015

Hyper-v, Xen Server

1

2

2011

Specific Concepts

Security/Hardening

3

6+

2015

Networking

2

9+

2016

Virtualization/Cloud

2

4+

2015

Data Centre Admin.

3

8+

2015

Programming Languages

Shell Scripting

2

3+

2015

C/C++

2

3

2009

Methodologies

ITIL

2-3

9+

2015

Cobit

1

4+

2014

CERTIFICATIONS AND QUALIFICATIONS

●AIX 7.1 Certified System Administrator – IBM (Exam 000-221); Status: Active.

●Red Hat Certified Engineer - RHCE - Red Hat (Exam EX300); Status: Active.

●Red Hat Certified Sysadmin - RHCSA - Red Hat (Exam EX200); Status: Active.

●LPIC-1, 2 and 3 - Linux Prof. Institute (Exams 117-101/102/201/202/303); Status: Active.

●Certified Linux Administrator (CLA) - Novell; Status: Active.

●HP-UX Certified Sysadmin - Hewlett Packard (Exam HP0-P20); Status: Expired.

●ITIL v3 Foundation - EXIN (Exam EX0-101); Status: Active.

●COBIT 4.1 Foundation - ISACA; Status: Active.

OTHER COURSES

●TIVIT Outsourcing Processes, Services and Technology: Power Systems for AIX I - LPAR Configuration and Planning (8 hours/ In-class);

●Savant Information Technology (Official Red Hat Partner): Red Hat RH300 (40 hours/ In-class) – Jul - 2014;

●ST3Taylor (Official IBM Partner): IBM AN301BR - Power Systems for AIX - Virtualization I: Implementing Virtualization (40 hours/ In-class) – Ago - 2013;

●ST3Taylor (Official IBM Partner): IBM AN140 - AIX Jumpstart for UNIX Professionals (40 hours/ In-class);

●Office IT: COBIT Foundation (24 hours/ In-class);

●Office IT: ITIL V3 Foundation (24 hours/ In-class);

●HP Enterprise Services: HP-UX System and Network Administration for Experienced UNIX System Administrators (40 hours/online + 40 hours/ In-class);

●EDS, an HP Company: LPI level 1 and 2 (40 hours/ In-class);

●Cisco/Panduit: Structured cabling and network configuration (8 hours/ In-class);

●FEI University: Java 2D and 3D applications (12 hours/ In-class).

LANGUAGE SKILLS

●Portuguese (BRA) – Origin;

●English (EUA/AUS) – Fluent;

●French (FRA) – Basic for reading;

●Spanish (SPA) – Basic.

ADDITIONAL INFORMATION

●I own an International driver's license;

●Available for international roles/traveling (full or part-time);

●ABN available;

●Hobbies/Interests: Brazilian Jiu-Jitsu, Cycling, Soccer, Cooking, Music and Web design.

REFERENCES

Available upon request

Contact this candidate