Customer Service Sales

ZITILLA H. JAGHORY 310-***-****

**** ****** ******

Long Beach, California 90807

OBJECTIVE

I want to move forward in customer relations, to keep learning finding new avenues for growth and development. HIGHLIGHTS OF QUALIFICATIONS

• Very strong commitment over twenty years, to developing a career in customer relations

• Skilled in communication with team members to achieve desired management goals

• Professionally productive and responsible; willing to learn and handle any tasks needed EMPLOYMENT HISTORY

CVS manager: Payam Farrokhi 310-***-****

2012- 2015 Supervisor

Responsibilities: supervisor four team members, balancing the safe, money deposits, cash handling, reconciling cash registers, customer relations, opening and closing the store 2007-2011 Costumer Service/ Scan coordinator/ Photo Supervisor Responsibilities: storewide price labeling, sales, merchandise, verifying ad sales with stock on hand, reclamation of damaged merchandise, random auditing of departments, handling all repair of machines, registers, price discrepancies, ringing and refunding orders, answering phones, handling complaints, handing customers photo processing and pick- ups

2004-2006 Supervisor

Responsibilities: supervisor of personal, balancing the safe, cash handling, opening and closing the store, reconciling cash registers

2003-2004 Bookkeeping

Responsibilities: file and send cash reports, balance safe accountability sheet, cash held worksheet, loan sheet, refund sheet, and bank deposits

2000-2002 Head of organization of all sales (scan coordinator) Responsibilities: storewide price labeling, sales, merchandise, verifying ad sales with stock on hand, reclamation of damaged merchandise, random auditing of departments, handling all repair of machines and registers, price discrepancies

1999-2000 Pharmacy clerk

Responsibilities: input prescriptions, file prescriptions, answer phones, input insurance information, ringing up customers

EDUCATION

Art Institute of California

Bachelor’s degree in Web Design and Interactive Media EL COMINO COLLEGE, Torrance, California

AA Degree in Fine Arts

ADDITIONAL SKILLS

Adobe Dreamweaver, After Effects, Photoshop, Illustrator, Final Cut Pro, Bridge, Flash, Indesign, Fireworks, Prezi, Proficient in Microsoft, Microsoft Excel, Windows XP. Excellent interpersonal skills, great supervisor skills and extensive customer service experience

PERSONAL INERESTS

Hiking, choir singing, volleyball, cycling, oil painting, swimming, cooking, sewing, knitting, crocheting, gardening and landscaping, black belt in karate, shooting pool, charities and benefits, all forms of dance, Apollo West Theater Group, stand up comedy and improve

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