Support Engineer

Charles R. Lillie 919-***-**** (Home)

*** ****** ***** 910-***-****(Cell)

Garner, North Carolina 27529 *********@*****.***

Experience:

July 2008 - Present Netcom Business Solutions

Hardware technician for Hewlett Packard computers and printers.

Hardware technician for Lenovo computers.

Primary support for Wilson County and Lee County Public School Systems.

Hardware parts procurement for Lenovo.

February 2005 – December 2007 Northrop Grumman IT

Northrop Grumman was MCI’s choice for IT services when MCI decided to outsource their IT support group. I was asked to stay on and continue the support as I provided in the past. Provide training and support for remote field engineers.

October 1998 – February 2005 MCI Systems Engineer II

Provide 2nd and 3rd level application, hardware, and network troubleshooting support for a telecommunications call center user community of 1500+ users.

Incorporate locked down NT desktop policies and images on all workstations in our domain to reduce troubleshooting and repair times as well as minimizing problematic/chronic occurrences.

Manage user requests for network and equipment relocations within our physical building (i.e. moving from one cube/office to another)

Create and implement Windows images that are created utilizing the Symantec Ghost utility. These images are created for each common platform and then saved to be used to re-image large groups of PC’s or individuals as needed.

Install MCI proprietary, as well as 3rd party vendor software components, databases, and client server applications on all hardware platforms we support as well as troubleshoot application issues as they arise.

Windows Active Directory administration. Create user accounts, computer accounts and manage security groups.

Hardware troubleshooting and repair for Dell and Compaq systems.

On call rotation for 24 Hour support.

December 1996 - October 1998 Advanced Technology Services Computer Consultant

Supporting Windows NT server, NT workstation, and Windows 9X.

Responsible for all hardware and software support of PC’s and Printers.

Duties include: Phone switch Administration (Lucent Audix), PC set up and deployment, NT server administration, RMA Handling, Asset management, Process documentation, user training.

EDUCATION: Supporting Windows XP

Supporting Windows 2000

Understanding Networking Fundamentals

Lotus Notes 4.6 Introduction

Administering Microsoft Windows NT 4.0

Lotus Notes 4.5 basics

ATS Service Quality

Supporting Microsoft Windows 95

Grumman Data Systems Institute: Diploma in electronics technology Alfred G. Berner High School: Diploma

CERTIFICATIONS: COMP TIA A+

LENOVO AUTHORIZED WARRANTY SERVICE PROVIDER

HP ACCREDITED PLATFORM SPECIALIST

COMPAQ COMPUTERS

DELL COMPUTERS

HEWLETT PACKARD LASERJET PRINTERS

OPERATING SYSTEMS: Windows 10, Windows 7, XP, 2000

Windows 9X, Windows 3.x Windows NT, DOS Versions 5.0-6.22.

Macintosh: Operating System Versions 7.0-7.5.

Contact this candidate