Experienced Technology Professional

RYAN D. NORMAN

CELL 704-***-**** E- MAIL: *************@*****.***

TECHNICAL KNOWLEDGE

Software

Hardware

Programming

Certifications

MS Office

PC/Laptop/Tablet

.Net/Java/VBscript

A+ (2003)

Windows XP/7

Printer/Fax/

SQL

Network + (2003)

Windows Server 2003/2007

GPU/Motherboards/CPU/RAM

HTML5/CSS

Linux Ubuntu

PROFESSIONAL EXPERIENCE

eDISCOVERY ANALYST (REMOTE)

Bank of America – Charlotte, NC (10+ years)

Operations duties:

Create SQL statements to retrieve electronic evidence from internal/external data repositories.

Basic experience with SQL queries and/or developing ad-hoc reports from various data sources.

Excellent written/verbal communications within matrix organization and cross functional teams.

Work with internal/external support teams to resolve technical problems causing delay in delivery to customer (e.g. JIRA ticketing and proprietary software debugging)

Basic experience with commonly used systems and development life cycle and testing methodologies.

Contributions to team goals/metrics:

80% improvement in the cycle time metric: “delivery of products and services”

50% decrease in the metric: “units re-worked”

30% aggregate improvement in the metric: “efficient delivery of products and services”

Weekly data production throughput of 0.5-2TB of data.

WEBSITE DEVELOPER

Miller Davis Studios - Salisbury, NC (1 YEAR)

Design and maintain client’s swimming pool supply websites.

Dreamweaver; Visual Basic 6.0, .Net development, HTML, XHTML

NETWORK ADMINISTRATOR/CONTRACTOR

TekSystems www.teksystems.com (1 year)

Installed, configured and troubleshot hardware and software components and voice/data network on POS systems.

Updated user and computer accounts in Active Directory for employees, new hires, role changes, and terminations.

EDUCATION & HOBBIES

Catawba College www.catawba.edu –Bachelor of Science, Information Systems – Concentration in Programming, (May 2003)

Central Piedmont Community College www.cpcc.edu – Associates in Computer Engineering (August 2014 - Present)

Lynda.com www.lynda.com – Java Programming & Web Development certificate

Catawba College Football – Defensive Back (Division II All-American, All-Region, and All-conference accolades)

National Indoor Football League (Cornerback/Receiver) - Greensboro Revolution 2003-2004; Alabama Vipers 2004-2005

National Kidney Foundation –volunteer in the Ambassadors program, and committee member for the annual Kidney Walk.

PERFORMANCE REVIEWS – Supervisor Feedback (Anitra Clawson-Jeter)

“Ryan’s dedication to his role is shown not only by the results of his efforts but his continuous positive attitude and persistence in execution at all times.” – Feb 2010

“Ryan’s dedication to completing his work and commitment to meeting deadlines is demonstrated in his work ethic and his willingness to work above and beyond what is required.” – Jan 2011

“Ryan appears to have developed an expertise around ED Data Processing and continues to exhibit potential as both a subject matter expert within ED and as a leader. Ryan's overall productivity percentage for the first half of 2011 is solid and right at the average with an overall percentage of 6% across all Data Processors.” –Jun 2014

“Ryan constantly raises the bar in the 3rd party realm. He works diligently on decreasing the 3rd party queue and, therefore, reducing the cycle time of 3rd party collection requests…Ryan exemplifies tenacity and steadfastness - attributes that are greatly valued on our team.” –Jun 2015

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