Customer Service Information Technology

ANTHONY J. VESSILLO

Field Services Engineer

Ft. Lauderdale, Florida 33309 561-***-**** **********@***.***

Experienced IT Technical Service Professional

“Energetic Information Technology Professional able to quickly resolve hardware,

Software and network issues in a dynamic and challenging work environment.”

Personal Skills

Develop creative solutions

Contract negotiations

Generate revenues

Cost reduction

Effective communications

Strong attention to detail

Quickly analyze complex functions

Superior customer service

Multitasking

Technical Skills

Operating Systems

Microsoft Windows – all platforms, iPad, Mac

Server Systems

Microsoft Server 2003/2008/2012, MS Exchange Active Directory

Servers/Backups

Dell Server 2900/610/620/630, Dell Power Vault LT06

Switches/Firewalls

Cisco, Dell, 3Com, Dell SonicWall

Applications

MS Office, Drive Image, Acronis, Veritas Backup Exec 15

Education

NJ Institute of Technology

Newark, NJ

BSCIS

New Horizon Institute

Ft. Lauderdale, FL

Current classes MCSA Certification

A+ Certified Dell Certified

Professional Experience

Epicor Software Corporation Austin, Texas Field Services Engineer 4/2010 – 1/2016

Worked independently from Fort Lauderdale based office that required 40% Travel.

Provided remote and onsite Information Technology Support Services for South Florida Retail customer base within a 200 mile radius

Performed installs and deployment of new hardware/software for desktops, laptops, servers, network/mobile devices, and printers at customer sites based on scheduled Projects and Assignments

Provided remote Helpdesk Support and onsite troubleshooting and repairs for POS systems, Windows PC/servers, and hardware

Installed devices and software updates to maintain latest PCI-compliance for credit transactions

Configured various communications platforms for connectivity via DSL, broadband, wireless, and VoIP

Coordinated the administration and security of servers, desktops, and POS terminals

Instructed clients in operation and maintenance of hardware systems and devices

Increased sales of added service offerings and products by 25% - top 10% nationwide

Achieved consistently high customer satisfaction scores exceeding 80% in local territory

Office Depot Corporate Delray Beach, Florida IT Service Contractor 9/2009 – 4/2010

Interfaced with internal/external project team members and management to provide concise updates on remote hardware maintenance and upgrades for Office Depot retail locations

Worked assigned Helpdesk maintenance tickets, defining coordination of technical maintenance and remote installation for all remote stores PC/Server thru 3rd Party vendors such as IBM.

Monitored for potential security breaches while PCI Upgrade compliance projects were under implementation

CompuCom Dallas, Texas IT Technology Analyst 2/2009 – 8/2009

Implemented PC/Network upgrade project for over 100 All-State insurance offices

Installed computer systems, maintained communications for remote agent offices in SE Florida

Migrated and verified integrity of all data to new Windows operating system environment

Performed testing of software, hardware, data communications, and telephony

RHI Consulting Fort Lauderdale, Florida HD Support Contractor 12/2004 – 8/2008

Provided Helpdesk computer/networking support for over 200 local and remote users for contracted client Oxbow Mining and Mineral Corp

Work with PC upgrade project for entire company ensure all users migrated

Providing onsite Helpdesk PC/Network equipment maintenance daily

Successfully configured and migrated all users from multiple email platforms to MS Exchange project.

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