*** **** ****

San Antonio, TX *****

512-***-**** Cell

act4rm@r.postjobfree.com

Mary Jane V. Casas

Experience: AT&T Wireline/ Collabera

Network Sales Support. 12-08-2012 – 12-08-14

Mid-level professional position providing technical network support, analysis and solutions in support of sales. Coordinates with various engineering groups in assembling cost information, construction interval and may develop a diagram of the proposed network . Applies broader knowledge of discipline/specialty area standards to work assignments. Sound understanding of 1 to 2 specific ATT technologies/systems/procedures. I worked the SW/MOKA Region. I accepted the Service Request that came into the ROME db. I scrubbed the request worked with Inter Office Facility and Outside Planning groups for design on the ASE (Access Service Ethernet ) Wireline request. I followed AT&T guidelines that pertain to what type of Site Type was requested on the request. If New Non Reusable Investment (Special Construction) applied I uploaded AIS in the IMS2 CDT to show cost. I worked in Tirks, Rome, IMS2, LASA ASE db and in PED. I worked closed with Planners for design and Sales for Support.

GoodMan Networks Contract (TEK SYSTEMS)

10/ 22/ 2012 – 12/06/2012

Enter the Quote Details into NORAD 1.0 & 2.0. Coordinate with OOM, PMs and the finance department to request the documentations required for the WAs and SMRs to upload into NORAD. Insure the information that was entered into NORAD is complete with the proper PMs, site type, site ID, FAID, PO number, and more importantly, the Quote Detail cost for proper approval for payment. Enter the action taken into the work list in the company’s SharePoint site to inform others of action taken on each quote. Compare NORAD and the Quote Detail using vlookup in Excel.

AT&T WIRELESS/TEK SYSTEMS, San Antonio, TX

CPDO RAN DESIGN Engineer 01/10/2011 – 02/29/2012

The Granite Design Engineer (GDE) is responsible for designing and

managing circuit design for RAN, Core and Interconnect circuits. The

GDE will plan and design circuits using least cost routing and insure

Company diversity guidelines are being met. Responsible for circuit

Paths in Granite database and submitting these designs to the

Provisioning team for the ordering of the circuit segments.

Wireless engineering principles (cell site/tower design, attributes and

specifications, and RAN design

Build hardware equipment shelves, such as RJ45, Enode B, & SIAD at the cellsite in Granite, using vendors such as Ericsson, Alcatel, & Ciena.

Input cables & segments for Ethernet & LTE paths to the cell sites.

Create work orders as well as complete several tasks out of the cpdo ran ettcs sw queue to include complete granite path, vcq, reworks, finalize path design, and verify granite path is active

Utilize various applications to include CTS, ESNAP, EPADD, Trifecta, and Webxng to ensure data integrity of the designed path.

EOS Ethernet Over Sonet / LTE

OOF/IF Design

Inter Rehomes Same RNC to New MTSO New RNC to New MTSO

Granite/ XNG, EXPERCOM

T1 to IP Migration. 3G to 4G Migration

Que Tasks: Jeops, Reworks, Final Path Design, Rehomes,

Ethernet /Delta Full Design

CIQ/NEA’s

Design MTSO to Cell Site

UMTS T1, GSM

Using Granite 7.1 Database Inventory Client

DAS Sites Mulit NodeB’s, Multi SIADS

T1, DS1 T3, DS3 OC3, OC3, OC48

Tel West Network Services Line Cost Provisioner/Designer

Austin, TX 03/12/2010 – 12/29/2010

I provision large cost saving project. Projects may consist of doing EEL to zero mile groom. Groom T1’s off UDT DS3’s to tie pairs to cost effective LSO. Loop replacements from

UNE to HDSL. I also do loop quals for HDSL. All project are done in a timely manner to meet cost saving projects. Issue E911 and facility trunks orders selective router. I design and work in Granite/XNG. I work in Tool bar/At&t and special access database, Verizon/GSG & Wise database, XO, TW Telecom and Alpheus databases to issue ASR/LSR. We work heavily

in Excel spreadsheets. I create cut sheets for our techs in our 5 markets in TEXAS. I also schedule pre-test and installs on the calendar of our 5 markets.

National Accounts Provisioner II - Level 3 Formerly Broadwing

Austin, TX. 03/01/02 – 09/05/08

Provision DS1, DS3, FAST E, Internet and OC3 circuits. New Installs, Disconnects and Changes Orders. Orders are executed via circuit vision data base. Track orders via TMT report daily to meet customer due date demands. I communicate and send ASR’s to all LEC’s in the United States and International. Fast pace and multi tasked. I interact with our Sales force Who interact with our customers. I provide support for our Test and Turn up group. I have Attended numerous courses here at Broadwing to stay abroad with all products and modern Technology sold. Submit orders for Routers, IP Configurations, WAN / LAN Schedule Vendor meets.

Provisioning Associate/Circuit Design - El Paso Global Networks

Austin, TX 03/19/01 – 11/12/01

Provision DS1, DS3 circuits for Texas Base Customers. New Installs, Disconnects and

Changes were executed via LEX/Nightfire database. Sent ASR/via SWB to order cross-

Connects. Tracked orders daily to meet customers due date demands. Once LSR/ASR

Met confirmation due date. Order was sent to our Test and Turn Up to turn up circuit.

Worked internally with Testing, Circuit Design and the NOC. Fast pace and multi task

Environment. Provided support to our Customer Care department and Sales force.

Switch Tech II - ICG Communications Austin, TX

03/00 – 02/01 ROC TEXAS /COLORADO BASE

Working trouble reports and solving customer problems. Repair and replace basic

translations. Trouble shoot analog, digital and Trunks. Test and do turn ups with SWB/USWEST. Provide support to Field Technicians and customer vendors.

Knowledge of the 5ESS-2000 with Lucent CBT Training.

Translations Engineer - ICG Communications Austin, TX

09/99-03/00 Responsible for customer line and trunk translations in the 5ESS. (Generic 12-14) environment.

Engineering Specialist - ICG Communications Austin, TX

09/99-03/00 Responsible for assigning digital service requests to DNUS, Facilities and building Provisioning Worksheets for the field.

Dedicated Access Provisioner – ICG Communications Austin, TX

01//99-09/99

Austin, Corpus Christi, Dallas, Houston and San Antonio Base, Provision DS3, DS1 and

PRIs. For 5 cities via ARTIS. Assign OE assignments for 5 cities when initiated with a

special access order. Complete orders on time. Quality service to meet our customers demands. Work with all specific cities Transport Tech to ensure CLR is correct.

Escalate to Manager if orders are not progressing per normal intervals. Work with

Operational Planners to ensure tables are built and capacity met. On Net/Hybrid

Orders via ARTIS.

Provisioner/LEC Coordinator - ChoiceCom Austin, TX

11/98-01/99 CORPUS CHRISTI AND SAN ANTONIO BASE

Directory Listings via LEX, DS1/DS0 order types on new installs, disconnects and

Changes via LEX. Issue INP/ LNP orders via LEX to produce an FOC, Create Service

Order /NSR via ARTIS for DS1 orders, Complete CLR via ARTIS and Transmit to

Operations Queue, Maintain ULL spreadsheet. Create, maintain and file network

and customer circuit folders. Provide support to Operation/Transport Technicians.

Order Fulfillment Coordinator - ChoiceCom Austin, TX

02/1998 –11/1998 CORPUS CHRISTI, TEXAS BASE

Residential/Business Resale Orders Via SWB BEASE. Business INP to On Switch

Orders to Completion. PIC/Care, Directory Listings, E911, 800# orders & calling

cards. Data input of Orders for billing via UDP system. Assist the Installation

Coordinator with new and existing installation of accounts. To provide on time

quality service to meet our customer demands. Interact over the phone with other

CLEC s. Interact over the phone with customers to discuss their local phone bill.

SYSTEMS USED: IXC Data Base, UDP, SWB, BEASE/Verigate

Maxserv Customer Service Supervisor, Austin TX

08/97 – 02/98

Providing motivation, leadership and train customer service standards for 27

representatives. Monitor call stats and ACD report. Act as liaison between scheduling

service center and local service center. Research and resolve Supervisor calls.

Provide weekly attendance report and enforce departmental standards. Evaluate

performance appraisals and reviews. Contribute to the hiring process.

WorldCom Customer Service Supervisor San Antonio, TX

03/95 – 02/97

Customer Service Supervisor – Texas Central Region first line Management,

Providing motivation, leadership and development for customer service reps.

Ensuring departmental goals. Implementing procedures/policies relating to

productivity, quality and efficiency within customer service organization. Daily

monitoring of customer service reps. Performance Appraisals Research and resolve

escalated customer calls and letters. Perform special functions and projects as

assigned by upper management.

Customer Service Rep. LDDS/WORLDCOM San Antonio, TX

3/91-03/95

Customer Service Rep II Coordinator. Research and resolve billing, credit and

Payment discrepancies. Perform all account maintenance using fact finding and

problem solving skills to offer solutions for serving customer needs. Process trouble

tickets for technical difficulty or outages for dedicated customers.

Education: St. Phillips College: Basic 79 – 81 Graduate Harlandale High School 1979

Telecommunications Courses: SWB LEC Coord, SWB Hybrid Course, INP to LNP. SWB Resale Course, SWB T1 & UBL Course, SWB BEASE/LEX, Circuit Vision T1, T3 OC3. Lucent/ 5ESS-2000 CBT Courses; WorldCom/Long Distance International. WorldCom 800 Resporg. Cisco 15454, Cerant, SWB/Directory Assistance, SWB/Tool Bar Database, PRI, Translations 5E Switch Long Haul Orders, International Orders, Cross-Connect Orders, IP, LAN WAN Orders ROUTER Request Orders. Customer Service Ettiquette, Customer Service Telephony. Ericsson/Alcatel ETTC, LTE, EOS Circuit Design

References: Upon Request

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