Customer Service High School
Resume:
TIMOTHY COOLEY
***** ******** ** *** ****, Houston, TX 77072 (H) 832-***-**** (C) 832-***-**** ****************@*****.***
professional summary
Motivated customer service specialist with over four years of retail experience in a fast-paced, team-based environment. I'm also a qualified CSR with Three years in fast-paced customer service and call center environments.
skills
l MS Windows proficient l Proficient in cash managementl Quick learner l Cash flow managementl Strong client relations l Credit card processingl Local/state health laws knowledge l POS systems expertl Multi-line phone talent
work history
CSRGeneral Dynamics Information Technology Sep 2013 - Mar 2014
l Answered an average of 75 calls per day by addressing customer inquiries, solving problems and Houston, TX
providing new product information.
l Politely assisted customers in person and via telephone.l Directed calls to appropriate individuals and departments.l Built long-term customer relationships and advised customers on purchases and promotions.l Asked open-ended questions to assess customer needs.
Cashier/CookJack In The Box Apr 2013 - Aug 2013
l Greeted customers entering the store to ascertain what each customer wanted or needed. Houston, TXl Answered product questions with up-to-date knowledge of sales and store promotions.l Bagged, boxed or gift-wrapped sold merchandise per customer's request.l Assisted customers with food selection, inquiries and order customization requests.
Cashier/Crew TrainerMcDonalds, INC Jan 2012 - Sep 2012
l Greeted customers entering the store to ascertain what each customer wanted or needed. San Antonio, TXl Communicated with vendors regarding back order availability, future inventory and special orders.l Answered product questions with up-to-date knowledge of sales and store promotions.l Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window
presentation.
l Bagged, boxed or gift-wrapped sold merchandise per customer's request.l Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving
problems on the spot.
l Assisted customers with food selection, inquiries and order customization requests.
education
Associate of Arts: Health & Medical SciencesHouston Community College Current
l Member of the Beta Club Houston, TX
High School Diploma: AcademicsMarque High School April 20, 2012
San Antonio, TX
certifications
l HIPPA CERTIFIED: January 13, 2014l CMS CERTIFIED: SEPTEMBER 22, 2013
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