Manager Engineer

Shwetha Vijayakumar

*** ******** ***** ******, **

1-201-***-**** *********@*****.***

Senior Software Quality Assurance Engineer

Project Management Systems Integration Network Management

Devoted Software Quality Assurance Engineer with more than 17 years of experience in leading and managing QA projects and teams to enable successful product launch within software corporations. Proficiency in performance, functionality, integration, system, Regression and End to end Beta-Testing. Immensely skilled at handling customer escalations with quick turnaround time as well as in delivering high-end solutions for the networks. Recognized as a Lead for testing and executing various projects in optical and server manager domains. Seeking for a position to leverage my skills and experience in leading and managing QA projects for successful completion and product launch.

Customer Escalations

Upgrade Testing

Manual testing

Offshore Team management

Communication Skills

Software testing and validation

Agile Methodologies

Defect tracking and triaging

Team Management

Networking

Systems Automation

Stakeholder Management

Key SkillS

Computer Skills – Technical proficiency in Automation Tools (Selenium, TestNG & Robot framework), Programming (Java and Perl scripting), Domain Knowledge (Telecom Networks, Network Management System and Cloud Storage), Operating Systems (Linux, Unix, and VMware), Web service and API concepts, Protocols (TCP/IP, Sonet, ATM, Frame Relay, SDH, WDM, & SDN),Databases (MYSQL), Hardware (Multi-Service Switches, & Optical Switches) and software application tools (Documentum, Eroom, Mercury Quality Center, Clear Quest, VersionOne, & Jira).

Professional Experience

EMC CORPORATION, Warren NJ 2006 – Present

Senior QA Engineer

Contribute across different platforms in testing and validation for major releases of the Elastic Cloud Storage.

Support customer escalations with the team for quick turn-around, & Automate using Java, TestNG & Selenium.

Key Achievements

Managed test suites and testing of Upgrades, UI and Fabric CLI in Cloud Storage

Renowned as the responsible lead in the Early Adopter Program for a Service Assurance Suite 9.3 release.

Lead responsible for Customer escalations. Key point of contact for the Engineering team to help resolve Customer issues to resolution

Successfully managed the QA teams on SMARTS Domain Manager Projects: AT&T Lightspeed, Optical Transport Manager, Service Assurance Manager, EMC Server Manager, Companion UI and IT Operations ’09.

Analyzed and documented all test plans/cases as well as documented the test failures and bug report to the required audiences.

Was a QA lead for many internal projects .I was involved from Requirements gathering to Release milestones in both Waterfall and Agile environments.

Performed gap analysis in adapting agile methodology and provided process improvement recommendations to tailor agile methodology to fit the needs of the project.

Lead responsible for Beta testing on Customer site for a product release.

Expertise in reporting, maintaining, defect tracking, triaging and RCA of defects.

JUMPTAP INC, Cambridge MA 2005 – 2006

Senior QA Engineer

Tested WAP applications as well as analyzed system requirements & developed system test plans with a team.

Outlined project estimation and defined deliverables and integrations of various functionalities.

LUCENT TECHNOLOGIES, Bangalore, India 2003 – 2005

Lead Engineer

Tested systems performance, multi service switches of their key products, and integration of various functionalities to test the complete systems. Applied manual testing using black-box testing and simulation.

Analyzed system requirements, developed test plans and simulation of customer defects in the lab.

WIPRO TECHNOLOGIES, Bangalore, India 1997 – 2003

Senior Systems Engineer

Configured Element Management System and Network Management System for testing the OC48 products.

Effectively managed Projects OC48 Verification & Networks, OC12 TBM and Upgrades. Delivered on-site customer support in Nortel Networks, Ottawa for 18 months.

Education

Master of Business Administration, Sikkim Manipal University, Gangtok, Sikkim, 2007

Bachelors in Computer Science, Delhi University, New Delhi, 1999

Diploma in Computer Science and Engineering, Bangalore University, Bangalore, Karnataka, 1997

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