Technical and Business Analysis
Resume:
Nancy S. Joseph
Cumming GA 30041
Phone: 608-***-****
********@*****.***
A professional with a Master’s degree in Information Science and over 12 years of full-time work experience with expertise in business and technical analysis, Electronic Medical Records application build, technical and application support, troubleshooting and programming in the field of HealthCare IT. Proven ability to successfully handle multiple complex clients and high profile projects simultaneously and lead large healthcare organizations through integrated implementations. Strong client relationship and technical support skills. Experience managing core client support team to provide integrated and proactive support. Epic certified.
Expertise Highlights
Business and technical Analysis
Major Software and System Implementations
Project management
Application build and support
Upgrade and new release support
Strong analytical and problem solving skills
Ability to work independently or in a team setting
Proven ability to simultaneously handle multiple projects
Excellent communication skills
Experience working directly with large IT teams, end users and executives
Experience in multi-vendor environments
Programming in Cache, Visual Basic, ASP, HTML, JavaScript, CSS, XML
Windows server management
Application and performance testing
Reporting SQL and Crystal Reports
HL7 knowledge
Web services
Technical documentation
Certifications
Epic Certification in EpicCare Ambulatory, Nurse Triage, MyChart, EpicCare Link, EpicWeb, Cache server development, Epic client development and Reporting.
Professional Experience
Epic Systems Corporation, Madison, WI
Technical Services Engineer – Oct 2003 – Jan 2016
Business analysis, technical and application support for large Health Care organizations. Primary point of contact between client and vendor. Project management of optimization and new application build projects. Work with the client IT teams and executives to identify the business requirements and configure the system to accordingly. Establish and maintain strong customer relationships. Troubleshoot and provide proactive support to ensure clients can provide efficient and safer healthcare. Work with Epic’s web-based applications and act as a liaison between clients and development teams.
Key Results:
Directly supported over 40 complex healthcare organizations over a period of 12 years and ensured a very high level of client satisfaction by providing technical expertise, effective solutions and deliverables, and proactive support.
Achieved advanced expertise in several areas and applications and pioneered system improvements.
Acted as the liaison between clients and developers to drive system development to meet the ever changing business requirement of clients.
Worked closely with executives and leadership of two large healthcare organizations as Technical Coordinator and ensured success with Epic. Helped the clients achieve great outcomes in patient care. Managed the core support team for these clients at Epic and ensured proactive and integrated support.
Provided guidance with application build and testing related to optimization, software upgrades, and maintenance.
Provided guidance to client web server administrators on installing applications and following best practices related to web servers.
Provided guidance to clients on analyzing and reporting on the data from the EMR.
Organize, triage, and track multiple issues across several clients and ensure timely issue resolution.
Coded new functionality for the applications using Cache, ASP, XML, HTML, CSS, JavaScript, and Visual Basic.
Developed new internal tools and processes to help streamline support workflows for the Technical Services team.
Ensured quality and usability of the new developments through quality assurance and performance testing.
Liaised with client leadership and analysts to proactively help them achieve “Meaningful Use” objects.
Mentored and coached new employees in Technical Services and application skills.
Web Developer, Midas Internet Services Pvt. Ltd., Chennai (Madras), India 08/99 – 07/01
Key Results :
Developed content for the site appuonline.com
Index and provide annotated links to the content
Design and create all the game web pages for the sites appuonline.com and appukids.com using Photoshop, DreamWeaver, Javascript, and hand-coded HTML
Periodic maintenance of appuonline.com
Part of the team involved in the redesign of the website
Provided Website development and maintenance services to customers of Midas Internet Services.
(Please note: This Internet startup no longer exist)
Part-time Experience:
Intern, University Information Technology Services, Indiana University 01/03-08/03
Key Responsibilities :
Design, administer, and statistically analyze usability tests
Research on Content Management Systems, and navigational structures for complex websites and propose a solution
Web design and development using Photoshop, MS Frontpage, DreamWeaver, Javascript, and HTML
Contribute to brainstorming sessions during the design phase of the project
Graduate Assistant, School of Library and Information Science, Indiana University 09/02-08/03
Key Responsibilities :
Provide computing, software and hardware support to students and faculty
Set up technological instructional aids
Assist with research work involving South Asian languages by collecting and analyzing font types. The objective of the project was to develop a program to translate websites into English, irrespective of the encoding used by the fonts.
Technical Support, Workshop in Political Theory and Policy, Indiana University 09/01-03/02
Key Responsibilities :
Provide software and hardware support to the staff and scholars at the Workshop
Update and maintain the Workshop’s website
Redesign the Workshop’s website
Education
Masters in Information Science, Indiana University, Indiana, U.S.A. – 2003
Postgraduate Diploma in International Business, Dr. GRD College of Science, India - 2001
Postgraduate Diploma in Software Technology Management, PSG Institute of Management,India - 1999
Bachelor of Science in Mathematics, Nirmala College for Women, India - 1998
Higher Diploma in Software Engineering, Aptech Computer Education, Coimbatore, India - 1997
Technology Summary
Epic Applications certified
HL7 interfaces and Epic web services
Cache, ASP, Visual Basic, HTML, CSS, XML, JavaScript, SQL, Crystal Reports
Knowledge of survey-instrument design, heuristic evaluation, user and task analysis, and usability testing in a fully equipped lab.
Application quality and performance testing
Windows server setup and maintenance
Microsoft Office suite
Intermediate knowledge in C, C++, Java
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